Wakey Wakey! - Inspiron 7373 takes ages to wake from sleep

Pls help... I am facing the same problem..I have to sometimes wait for up to 6 mins for the laptop to wake up and even ended up shutting down the laptop using the power button and starting the laptop.

Hi Makmax,

Thanks for posting.  Apologies that your system is not performing as expected.

In recent versions of Windows 10, the sleep mode has been replaced with modern standby, and the system will exhibit many of the issues you've described.  Dell is supporting modern standby and has taken the ability to manipulate the S3 sleep mode from the BIOS.  

If you are able to, here is a suggestion from another user of the Forum you may find helpful:  Go to: Start-Settings-System-Power & Sleep. From here you can change the settings for each to your desired setting. After you have done each one of these click on Additional Power Settings at the bottom. Click on each setting on the left hand column and change the settings on the right. Do this for each one. These should take care of your sleep settings for the computer.

If it's not working for you, then your model may not be supported for S3 Sleep mode.

If you are still having difficulties and the system is under warranty, then you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service call.

I just received my system, from outside service, they told me that BIOS chip was corrupted on the motherboard. And they just resolder and program new one..

Computer now is working as a storm! 

ps. If you system is still under warranty, report it as soon as possible

Hoping for a fix. My 3 months old Inspiron 7373 F441WJ2 have the same problem plus the cursor freezes from time to time. I'm exhausted to find fix. Back to my MacBook is the best solution I ever found. LOL.

I also have this "slow to wake" problem, on the linux OS (ubuntu 18.04 LTS). Yesterday the system took 13.5 minutes to wake from suspend, and this morning it took about 4 minutes. However I'd say it only seems to be slow to wake about 10% of the time. The rest of the time it will wake quite quickly, within 3-5 seconds.

Yesterday with the 13.5 minute wait, I kept track of the exact time I tried to wake the system, and then the exact time it finally woke. Afterwards I checked the kernel log, and discovered that new entries don't start showing up until a few seconds before the system starts responding.

There are always a number of kernel log entries when the OS is waking from suspend, all time stamped. The fact that none of those kernel actions were happening makes me think that whatever the BIOS was doing, it hadn't actually notified the OS of any power managment events or state changes or whatever until the very end.

Here are the sequence of events I'm seeing:

1. Open computer. Power switch light immediately illuminates, keyboard backlight activates.

2. No further activity. Screen does not come on, will not respond to key press or touchpad. Even caps lock toggle LED won't respond. If no keys are pressed for a while, the keyboard backlight will turn off, and it will come back on if a key is pressed.

3. After a seemingly random period of time, the screen backlight will finally come on, and will start responding to key presses or touchpad activity. Kernel log events start around this point, log is completely blank before, going back to the "suspend" entry.

I'm running the latest (1.14.0) BIOS version.

Also on the 7373 2-in-1.
I've had this same issue with my machine, persisting across windows, ubuntu, mint, kubuntu, and manjaro distros.

It's happened when the system was dualbooting. It's happened under a single OS. It's happened under a factory reset and a fresh windows install.

However, I've found an extremely stupid solution.
I have a satechi usb-c hub (ethernet, hdmi, usb-a, sd and micro-sd) that if plugged in while the laptop is stuck on waking, will cause the screen to blink back on and the system to resume as normal.

I don't own any other usb-c hubs, but if others could replicate this behavior, maybe it will help someone smarter than me come up with a real fix.

My actual solution has been to disable sleep, and map all button/lid actions to hibernate instead. Would really like the speed of a suspend mode back, though.

Hello All,

Also on the 7373 2-in-1. 
I've had this same issue with my machine, persisting across windows and ubuntu.

I use both of OS. So it is 100% hardware issue.

Dell Please do something!!!!!!!!!!

At this point, I'll be buying another laptop (anything but a Dell) before this issue is solved.
If it truly is a hardware problem, as all evidence seems to indicate, I am not holding out hope for a fix for a 3-year-old, midrange laptop. Especially since it primarily affects a non-standard OS.

With that said, the sleep and hibernate issues seem to randomly affect Windows as well (20-40% of the time, vs 100% under linux), and I've lost track of the amount of work that has disappeared due to this stupid machine. It's impossible to use it as a laptop, and it has basically become a desktop I can carry to work.

For anyone who lands in this thread from google, here are a couple things I've been able to confirm. No idea if this is consistent across machines, but they are consistent on mine:

1. Plugging any kind of display-enabled hub into the usb-c port seems to wake the laptop immediately.

2. In the event that the laptop does wake from sleep, the next time it attempts to sleep the caps lock key blinks, indicating a memory error. However, all software diagnostics come back clean.

I firmly believe in getting the most out of hardware from both a budget and eco-friendly point of view, so if those facts can help anyone smarter than me squeeze some more life out of this model of inspiron I'll be happy.

I second this, all of this information is true. Very frustrating!

I have loved my Dell 7373 2-in-1 laptop since almost 4 years now. Unfortunately, recently it's been giving me this exact same battery issue. I am a CS student in my first year master's abroad and I really need this laptop to stay with me throughout this course. Please help me!

@Darlene Nazareth​ Five years later and sleep does not work.   Havent experienced in awhile but then creeped back up on me today.   I'm thinking this laptop is near retirement.   Its a shame because its a solid i7, I have upgraded to a 2tb ssd and the 16gb RAM is still same as being offered on market

@7373-sleep-troubles​ plugging in a usb-c hub for me does absolutely nothing