Inspiron

Last reply by 06-21-2022 Solved
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2 Bronze
2 Bronze
308

Warranty Repair Estimated Completion Date

My laptop was received by Dell on 16 May. All I see is that the repair is taking longer than expected and that 'the estimated repair date has been updated' yet there is no way to find that date. Am I at the mercy of Dell or is there a way to find this 'estimated date'?

Solution (1)

Accepted Solutions
217

Tapndog,

After updating the AMD processor we see you managed to get the backlight working. 

If still under warranty, click the "Get help now" icon on the right to start a live chat session.
Find your Service Tag

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Replies (6)
Moderator
307

Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.


#IWork4Dell
Find your Service Tag

If still under warranty, click the "Get help now" icon on the right to start a live chat session. To send us a private message, click our DELL-Cares username. Our Forum profile page will then appear. On the right, click "Send this user a private message".

2 Bronze
2 Bronze
300

When I voice concern about repair time disappointment my post gets hijacked from the forum by some Dell- Care person. Why, it's a community forum.

289

If you wrote anything that violates the terms of use of the forums, the post can be edited, moved or deleted by the moderators.

https://www.dell.com/community/Customer-Care/Terms-of-Use/td-p/7469276

 

Community Manager
276

From the Dell side, the DELL-Cares bot and agents must ask and receive the private Dell service tag or Dell order number before anything else is done.

But any user can also reply as ejn63 did above.

If still under warranty, click the "Get help now" icon on the right to start a live chat session.
Find your Service Tag


258

Another week and no update. 

218

Tapndog,

After updating the AMD processor we see you managed to get the backlight working. 

If still under warranty, click the "Get help now" icon on the right to start a live chat session.
Find your Service Tag

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