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July 26th, 2018 10:00
bluetooth multipoint connection problem
I have a multipoint capable bluetooth headset (can connect to two devices). the headset is paired to both my laptop and cell phone. my cell phone automatically connects whenever in range of the headset. the laptop does not. what's worse is, when i click connect (laptop is showing as paired to the headset), i get an error message "that didn't work". the only way to connect is to go to the cell phone, disconnect the headset, go back to laptop and connect, then go back to cell and connect. why does the laptop have to be first? why can't it auto connect like the cell phone? i have spent HOURS trying to figure this out online. any help would be greatly appreciated!
robert p
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July 27th, 2018 05:00
Hi zkmdh,
Thanks for posting. Apologies that your bluetooth headset is not performing as expected.
If the laptop is connecting to the headset, then it is working as designed.
Unfortunately, since you are wanting to perform a process that was not tested with this system, then it would not be supported by Dell. Please contact the headset manufacturer for support with their product.
Here is information and a short video from the Dell knowledge base:
How to Connect Bluetooth in Windows 10
How to Pair Dell Bluetooth Devices in Windows 10