Did you use the power button to turn off the computer or did you do that through the start menu?
What is the status of the power button light?
Press & hold down the power button for 30 seconds & check if the fan still spins.
Please click on the message tab next your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
Dell-SreejithR
4 Operator
4 Operator
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3.4K Posts
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February 19th, 2018 21:00
Thank you for your message.
Did you use the power button to turn off the computer or did you do that through the start menu?
What is the status of the power button light?
Press & hold down the power button for 30 seconds & check if the fan still spins.
Please click on the message tab next your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.