1 Copper

headphone not working

bought dell inspiron 14 5000. headphone jack not working still can hear from the speakers. should be pay plug n play but now pay plug cannot play. hahaha...problem
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4 Replies
8 Krypton

Re: headphone not working

Exactly what model.  There are several different 5000 series models.

Also what headphone are you using?  

 



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with Gigabyte Designare Z390,  i7 8700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.6 Pro Recordng Studio Software.

Dell S2719DGF Monitor

Member of Nashville based R.O.P.E.

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Re: headphone not working

Hi matyaacob,

 

Thanks for posting.  Apologies that your system is not performing as expected. 

 

Could you please list which model Insprion 14 5000 you have?  Should be a number like 5447, 5471, etc.

 

Have you run a systems diagnostics yet?  If not, please run the Dell SupportAssist and make a note of any error messages encountered and post back.

 

What devices have you tried to plug into the headphone jack?  For example, do the earbuds that came with your cell phone work when plugged into the computer?

 

Here is information from the Dell knowledge base you may find helpful:

Troubleshooting headphone/microphone jack issues on Dell systems

 

How to Troubleshoot Audio or Sound Playback Issues

 

If the system is under warranty, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

 

If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service call.

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1 Copper

Re: headphone not working

Have just bought Inspiron 14 5000 (5402). Headphones giving buzzing noise with no other sound.

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8 Krypton

Re: headphone not working

As per the Dell post, as its new its best to contact Dell support.  Any hardware problem and only Dell support can get it taken care of under warranty.   We can't do that on this forum.

However, buzzing sounds with an analog headset (3.5mm plug type) many times is because its not fully plugged in.  Could also be hardware problem.

 



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with Gigabyte Designare Z390,  i7 8700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.6 Pro Recordng Studio Software.

Dell S2719DGF Monitor

Member of Nashville based R.O.P.E.

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