keyboard scroll left and right not working

Howdy folks, I just got my brand-new Inspiron 14 2-in1 and love it except that the scroll keys on the keyboard did not work. I finally got the up and down keys working but not the left and right no matter where I am at the screen.

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AdrianG001

4 Operator

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4K Posts

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October 14th, 2021 04:00

First make sure that you don't have anything stuck in the keyboard. Dirt, dust, debris, that could be hindering those keys.

Then try this...

Uninstall the keyboard driver.
Reboot the computer (without reinstalling the driver).
When it restarts, it should reinstall the driver on its own.

If this doesn't work, you may wish to try connecting/reconnecting an external keyboard and see if it works fine. If it does, then it could be the keys themselves that are the issue.

Additionally, if your device uses one, you may want to try updating the Synaptics Driver if the above doesn't help.

You may also want to check the device for malware, viruses, etc., which can interfere with normal operation

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