"Inspiron 15-7568" Can't get Dell Diagnostics to run from the webpage

I was trying to troubleshoot a problem and went to the support page.  Installed Support Assist and tried to run the quick version, the long version and one specific for the touchscreen.  None will run.  They just sit on the Gathering Tests step.  Suggestions?

OS Name Microsoft Windows 10 Pro
Version 10.0.18363 Build 18363
System Name DELL-INSPIRON15
System Manufacturer Dell Inc.
System Model Inspiron 15-7568
Processor Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz, 2401 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.23.0, 5/9/2019
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 09GH9H
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.86 GB

Service Tag: 
Express Service Code: 

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