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"No bootable devices" Inspiron 7559
Hi,
Today I was using my laptop and it suddenly freezed. It was freezed for a minute and then the blue screen with Windows logo on it appeared, saying that some error occurred. Then it said "SupportAssist is running a scan to detect potential harware problems." Scan didn't found any and when I tried to restart laptop it said "No bootable devices". It does it every time and I can only click Shutdown. Windows 10 is operating system.
ejn63
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July 12th, 2018 10:00
First question: what is your boot device (hard drive, SSD, cached hard drive)?
Second question: go into setup. Is the boot device showing there? Or does it show not installed?
User0507
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July 12th, 2018 11:00
1. The SSD is the boot device
2. How do I go into setup? There is only Shutdown button
ejn63
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July 12th, 2018 12:00
Power on and press F2 a few times immediately.
Cuppiecake
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July 12th, 2018 18:00
I’m having the exact same issue. Was working fine yesterday. I get home to use it and see the same message and can’t get past the supportassist screen. I can’t even get to the BIOS screen anymore.
User0507
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July 13th, 2018 00:00
When I try to it shows menu for a second and then it goes to no bootable devices
User0507
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July 13th, 2018 05:00
When I press f12 while I'm on" no bootable devices "screen it shows bios errors and latest error is BIOS Error (2) . Does it mean something?
Cuppiecake
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July 14th, 2018 12:00
So I went to another PC in my home and created a media repair on a USB drive from this site:
https://www.microsoft.com/en-us/software-download/windows10ISO
I can at least see some options for repair but nothing working so far. Better than the no bootable devices screen.
Victoria20201104
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November 16th, 2020 11:00
When F12 and F2 were pressed after the notebook is turned on, no bootable devices is shown. How can it be solved?
nyc10036
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November 16th, 2020 19:00
@Victoria20201104 Usually this means the hard drive has gone bad.
Victoria20201104
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November 16th, 2020 22:00
If the hard drive is bad, the solution is finding dell technician to change the component ? Is it possible to solve by myself? Besides, how can I get back my files stored in notebook?
nyc10036
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November 17th, 2020 07:00
@Victoria20201104
the service manual is here : https://dl.dell.com/topicspdf/inspiron-15-7559-laptop_service-manual_en-us.pdf
I am not sure whether you have the SSD, the HDD or both.
To retrieve files from the HDD, you would need a USB-to-SATA adapter cable.
To retrieve files from the SSD, you would need a USB-to M.2 adapter cable. https://www.ebay.com/itm/USB-3-0-to-NGFF-M-2-B-Key-SSD-Adapter-Card-External-Caddy-Case-Enclosure-Box/363153782568
removing the back cover shouldn't be hard; there are Youtube videos
.