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2 Bronze

stopcode: 'Video scheduler internal error' - blue screen crash when using skype - DELL - Inspiron 15 5593

I have 6 week old Inspiron 15 5593 which is running Win 10 Ver 1903 Build 18363.900

I had the above error during a Skype 8 way video conference which gave a loud screech until I did a forced close down. On restart the error appeared again as soon as Skype restarted but this time with no Screech whilst Win gathered info. When 100% I had to do a forced restart after which it behaved OK.

Any help to find any solutions to this appreciated

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Have you gone online and updated Windows 10?

 

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Win 10 was auto updated a few days before to Ver 1903 Build 18363.900

I have since created recovery media using https://www.youtube.com/watch?v=DGcWddE6c4c&linkId=92403406

The following day when starting the device it immediately went into pre-boot diagnostics and after running all checks it still came back with no errors.

It has worked normally for 2 days since

In this video we demonstrate how to create Windows 10 installation media using a USB flash drive. By following these steps, you will be able to install a new...
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