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11z (1110) Integrated Webcam BSOD - Drivers Download?
Edit: I resolved this issue by reinstalling Webcam Central software. I downloaded it from https://smartsource.dell.com. Just in case someone else has this problem. :-)
Hello. A few weeks ago, I got an 11z laptop. Initially the webcam seemed to work, as I poked around in the Webcam Central software a bit, but I really didn't use it. Now when I start Webcam central (or even try to use Skype's video), the webcam's light turns on briefly, and then Win7HP x64 blue screens. Although the system is set to write a log, no log gets written. Nothing is recorded in the Event logs, either.
Win7 is using the default Microsoft driver dated 2006, and I can find no driver download on the support page for the 11z. Finally I did an in-place Windows "upgrade," thinking it might reinstall the webcam driver and cure any conflict causing the problem. No change. Starting the webcam still causes a BSOD.
Has anyone seen this problem? Initially I wanted to do a clean install of the OS, so I ordered CDs/DVDs from Dell. Only the Win7HP x64 install DVD was recent. The others were dated 2004 and didn't apply to my machine, so I tossed them.
Any advice? Again, it appears to be a driver issue or conflict, as it matters not which application starts the webcam. The problem occurs with both Webcam Central and Skype (latest version).
BTW, I ended up not doing a clean install. I just cleaned up the system using Revo Uninstaller, CCleaner, etc.
My 11z has the Pentium U4100 CPU and 4GB RAM. I also ordered it with the Dell 1520 wlan card, no Bluetooth. System is stock otherwise.
TIA!