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AC power drops out when GPU in use
Hi there. I've got an Alienware 15 R2 that has had multiple warranty calls in the past 6 months. Late last year I had to mail it in for repair as the AC adapter seems to stop working intermittently (for a few seconds) whenever the graphics card is in use for games. It flickers back and forth and slowly drains the battery and changes between battery and main power profiles.
I mailed in my laptop (was 2 weeks out of warranty period) and had it "repaired". Now the same issue has returned after only 3 weeks use. Support team believed it was just a faulty AC adapter, but I've tried it with an alternate one before I first sent it in. It doesn't seem to make any difference.
Has anyone seen something like this before? Any hope in fixing it? Or should I try and get a refund or replacement... This would be the 6th fault since I bought the device.
LSUFAN51
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January 30th, 2017 12:00
:emotion-2:
olliec3rd wrote: " as the AC adapter seems to stop working intermittently (for a few seconds) whenever the graphics card is in use for games'.
I'd suggest you enter the service tag number (Or run Detect Product) onto link below.
www.dell.com/.../
After you enter service tag number, I suggest you update the Chipset and Video drivers in correct (Installation) order). Please click on link below:
How to reinstall drivers in the correct order | Dell US
LSUFAN51
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January 31st, 2017 04:00
I'd suggest you click on link below and post same question in Alienware forum for further assistance.
Alienware Club - Dell Community