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December 2nd, 2015 16:00

Alienware 15 r2 cooling issues

Just bought my alienware 15r2 and upon initial start of the system, the fan/cooling system didn't work. I restated and went into bios and enabled performance mode, however now the fan's (obviously) run like I'm marathon gaming. I've downloaded several programs (like speed fan) but they will not detect my fans. So I'm beginning to think that I have a defective product.

Processor Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
Manufacturer Intel
Speed 2.6 GHz
Number of Cores 4
CPU ID BFEBFBFF000506E3
Family 06
Model 5E
Stepping 3
Revision
Video Card 1 Intel(R) HD Graphics 530
Manufacturer Intel
Chipset Intel(R) HD Graphics 530
Dedicated Memory 128.0 MB
Total Memory 4.0 GB
Pixel Shader Version 5.0
Vertex Shader Version 5.0
Hardware T & L Yes
Vendor ID 8086
Device ID 191B
Plug and Play ID VEN_8086&DEV_191B&SUBSYS_07081028&REV_06
Driver Version 10.18.15.4281
Video Card 2 NVIDIA GeForce GTX 970M
Manufacturer NVIDIA
Chipset GeForce GTX 970M
Dedicated Memory 3072 MB
Total Memory 4.0 GB
Pixel Shader Version 5.0
Vertex Shader Version 5.0
Hardware T & L Yes
Vendor ID 10DE
Device ID 13D8
Plug and Play ID VEN_10DE&DEV_13D8&SUBSYS_07081028&REV_A1
Driver Version 10.18.13.5354
Memory 16 GB
Operating System Microsoft Windows 10 (build 10240), 64-bit
Service Pack 0
Size 64 Bit
Edition
Version 10.0.10240
Locale 0409
BIOS 1.2.2
Version Alienware 1.2.2
Manufacturer Alienware
Date
Display Maximum Resolution 1536 x 864
Sound Device 1 Intel(R) Display Audio
Driver Version 8.20.0.565
Sound Device 2 Sound Blaster Recon3Di
Driver Version 6.0.100.2056
DVD
CD
Drive
Size 918.4 GB
Free 857.5 GB
Browsers
Internet Explorer 11.0.10240.16431
Chrome 0.0
Firefox 42.0
Safari

Software
Java
Flash 18.0.0.228
DirectX 11.0
.NET 3.5.30729.4926
QuickTime
Adobe PDF Reader
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