Anyone ordered a new XPS15 or XPS17 Laptop & got it yet?

I think it is unfair to say Dell are useless.  I think you would agree that they were very good at getting you to make the order.  I bet they even sold you their extended warranty.  God knows I framed mine on the wall.  As to whether or not to cancel your order that all depends on how much you like this forum.  Personally I am haunting the place until they send me a replacement battery.  I think I am going to be here a very long time...

Hi there, did you get a conformation mail or does it just say 'order processing' when you check on-line? I have the same prob with the 'order processing'  on my tracking page. What is so daft about it is that I have e-signed and I even called finance up to find out if I should call Dell to confirm everything. I was told by finance that I didnt need to call Dell, Dell will just send me the info I need and the pc will be sent. I think I'm just going to wait for now and see if the order actually goes into production next week. If not, I shall be canceling my order and the finance and going elsewhere.

In your case I find it very hard to believe none of the CS team know what is going on. That's just an excuse IMO, as helpful as ever by the looks. Have you asked to speak to a superviser at all? I'm sure I have read one of the many threads on here that someone had simular problems and when they finally got hold of a superviser, they where able to tell them what was going on with the order.

Keep us updated

This is a user to user forum--not Dell support or customer service. You will not get any replacement anything by posting here. Contact Support directly.  BTW, batteries are not warrantied after the first year no matter how long your extended warranty lasts. They are specifically excluded from extended warranties.

Hi there, did you get a conformation mail or does it just say 'order processing' when you check on-line? I have the same prob with the 'order processing'  on my tracking page. What is so daft about it is that I have e-signed and I even called finance up to find out if I should call Dell to confirm everything. I was told by finance that I didnt need to call Dell, Dell will just send me the info I need and the pc will be sent. I think I'm just going to wait for now and see if the order actually goes into production next week. If not, I shall be canceling my order and the finance and going elsewhere. In your case I find it very hard to believe none of the CS team know what is going on. That's just an excuse IMO, as helpful as ever by the looks. Have you asked to speak to a superviser at all? I'm sure I have read one of the many threads on here that someone had simular problems and when they finally got hold of a superviser, they where able to tell them what was going on with the order. Keep us updated

I have purchased about 10 computer/laptops from Dell and have always had no major issues with them. You must remember that if you build and order one online that the shipping date is an estimation and sometimes things change to lenthen the build time. Be it financial issues or waiting for parts things can happen.

We all get excited when spending a fairly large sum of money for a computer and want it as soon as possible. If you are looking for immediate satisfaction then go to a box store and purchase one from the shelf. If you want it with software and hardware of your choosing then you have to play the waiting game. On all the systems I have purchased direct from Dell about 80% deliverd before the estimated shipping date and the rest were either on time or were delayed for various reasons.

It is easy to get impatient and excited, but as the saying goes, "all good things come to those who wait".:emotion-5:

I have purchased about 10 computer/laptops from Dell and have always had no major issues with them. You must remember that if you build and order one online that the shipping date is an estimation and sometimes things change to lenthen the build time. Be it financial issues or waiting for parts things can happen. We all get excited when spending a fairly large sum of money for a computer and want it as soon as possible. If you are looking for immediate satisfaction then go to a box store and purchase one from the shelf. If you want it with software and hardware of your choosing then you have to play the waiting game. On all the systems I have purchased direct from Dell about 80% deliverd before the estimated shipping date and the rest were either on time or were delayed for various reasons. It is easy to get impatient and excited, but as the saying goes, "all good things come to those who wait".:emotion-5:

Hi & thanks for your comments,

I totally agree with your response and it is very easy to become over excited.

I could always take a step back & review the situation from another perspective.

However after trawling the net I have found a very large amount of very condemning reviews of Dell's Customer support.

Particularly after placing your order with them & then being given very little or no information for weeks.

I will try & keep an open mind on the situation & wai & see how everything unfolds.

Thanks once again for your thoughts.

My XPS-17 was ordered on 10/22/2010, shipped 11/06/2010, and received on 11/10/2010.  I initially configured it online, however I placed the order by phone with a Dell customer representative since I needed to discuss some concerns first.  I have dealt with Dell for over twenty years, always purchsed through a customer representative, and do not remember ever having a problem.

My advice would be to do the same, that is purchase your systems through a customer representative.  That way you have a Dell employee to call in case anything goes awry.  Your representative will do everything possible to ensure you are satisfied, because any problem will reflect back to him/her by name.

I'm in the same boat with a studio 17.  Ordered last monday so this is day 6 (working days) and the order still says " Order processing"   I havent phoned or emailed yet and after reading that you were told it takes 6 days to process i now will wait till tomorrow . But how many times a day am i checking my email ?????? i think im get a obsessive compulsive disorder..   Let me know as soon as your status changes to give us some hope :emotion-42:

Hi,

I have just received an email AND a call from dell confirming the order.

It is now 'Work in progress' which, will then change to 'In production' before being dispatched.

My EDD is still on or before 29-11-2010.

They have just told me to check my account regularly for any changes & have promised to call me again next week with an update.

Wonder if that means that nothing else will now happen for another week or so?

I'm not cynical or anything, honestly. :emotion-2:

I'm in the same boat with a studio 17.

 Ordered last monday so this is day 6 (working days) and the order still says " Order processing"   I havent phoned or emailed yet and after reading that you were told it takes 6 days to process i now will wait till tomorrow . But how many times a day am i checking my email ?????? i think im get a obsessive compulsive disorder..

Let me know as soon as your status changes to give us some hope :emotion-42:

the plot thickens ...

after posting on here i decided  B0110x  to it and phone dell. got through in under 5 mins and spoke to a guy who said it was a problem with the finance company and he would email them and get back to me with a reason why my order was on hold. I asked if he would like me to contact them and ask what the problem is but he said he would deal with it. So i phoned them anyway and creation told me that there is no problem with my credit and they gave me my CET number.

so i phoned dell back and got through in 3mins a different lady then tells me that its not a problem with Creation but with dells internal finance department and that they are having problems with all Creation Finance orders. They will esclate the order and get back to me within 72 hrs.

Time will tell

Mine has since changed to 'In Production' so whatever the hold was, it has been delt with. Also recieved an e-mail saying I would get an acknowledgment once it has been shipped. I'll be keeping an eye on the order status page for any changes as well.

@Mat - That could explain the reason for the delays. If noone has been in touch by 72 hours though I'd call them or even go via the chat client on the site.

I found an interesting thread here http://www.notebookforums.com/thread85821.html that details the process of a dell notebook. It's an old thread but I'm sure the process is about the same. Makes for an interesting read :)

:emotion-6: Wish i had complained sooner now...

oh btw that thread makes very interesting reading thanks

not out of the woods yet  BUT.... i think someone is listerning. Email tonight at 5.45pm "work in progress" still same Edd 26/11/2010.

Go on Dell restore my faith in human nature and your company

:emotion-5:

I ordered an XPS 15 on November 8th and got it today. It depends on what parts you configured your system with. I'm also in the US so it's probably different for me.