Hello. Have you tried removing the Conexant driver completely from the laptop, then download and re-install it?
My guess is that Windows Update is changing the driver to something that doesn't work. That "feature" cannot be defeated in most versions of Win10 so it might be better to just revert back to Win8.1 and install the Conexant audio driver into that system. The same version of the driver works for both 8.1 and 10.
the support page for my product is not avaliable on dell's site.
Marisa, here is a link to the Inspiron 14R 5420 support page. If you open the page and see "Guide me", click on "Find it myself". Next click the blue "Change OS" button to see a list of supported operating systems. Windows 10 is not supported for your model, so select Windows 8.1. The Conexant 8.1 audio driver there says it is also for Win10 but it was written in 2013, so apparently someone just re-labeled it for win10 even though it was not newly written for 10. That might be part of the problem. If you ever try installing that driver again (after completely removing it and its files from the hard drive) then I suggest installing it using compatibility mode for Win8.1, instead of doing a straight-forward installation.
When I open this link, the following message appears: "The product you selected is temporarily unavailable. Check back later or sign in to your Dell Account to view your products.".
The same message appeared when I've tried to open the drivers' page sooner.
Try this other page http://downloads.dell.com/published/pages/inspiron-14r-5420.html
NOTE: Dell has not tested Windows 10 for this model. If you insist on continuing to use Windows 10, you do so at your own risk.
When I open this link, the following message appears: "The product you selected is temporarily unavailable. Check back later or sign in to your Dell Account to view your products.".
The same message appeared when I've tried to open the drivers' page sooner.
"The product you selected is temporarily unavailable.
I'm getting the same thing now. They seem to tinker with the site a lot especially on weekends, and it interferes with the pages opening. That's probably all it is.
If you just want the driver then the link to the html page that ieee488 provided will do the trick. All of the drivers that Dell has supplied for your model are on that page.In the column "Supported OS", the initials "WB" mean Win8.1, and WT means Win10.
Note that the newest driver there is the one I was talking about earlier today, and is the same driver that you linked to in your initial post. [Both the one you linked to and the one on the html page appear in my browser in the Portuguese language (I think) but when I went to it through the support page it was the English version. I don't know what that means, if anything.]
My previous post today wasn't so much about the driver itself. I mainly wanted to say and show that the driver might not support Win10 even though it says it does.
Jim Coates
4 Operator
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13.6K Posts
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January 21st, 2016 05:00
Hello. Have you tried removing the Conexant driver completely from the laptop, then download and re-install it?
My guess is that Windows Update is changing the driver to something that doesn't work. That "feature" cannot be defeated in most versions of Win10 so it might be better to just revert back to Win8.1 and install the Conexant audio driver into that system. The same version of the driver works for both 8.1 and 10.
Jim Coates
4 Operator
•
13.6K Posts
0
January 23rd, 2016 07:00
Marisa, here is a link to the Inspiron 14R 5420 support page. If you open the page and see "Guide me", click on "Find it myself". Next click the blue "Change OS" button to see a list of supported operating systems. Windows 10 is not supported for your model, so select Windows 8.1. The Conexant 8.1 audio driver there says it is also for Win10 but it was written in 2013, so apparently someone just re-labeled it for win10 even though it was not newly written for 10. That might be part of the problem. If you ever try installing that driver again (after completely removing it and its files from the hard drive) then I suggest installing it using compatibility mode for Win8.1, instead of doing a straight-forward installation.
Marisa Cantarino
1 Rookie
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7 Posts
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January 23rd, 2016 06:00
Hello,
I've tried the removing completely and re-install thing several times, no success.
My next attempt would be remove last windows updates and try again, but the support page for my product is not avaliable on dell's site.
I will wait and see, I'm just without my mic, and I can survive.
TY,
Marisa
ieee488
4 Operator
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11.1K Posts
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January 23rd, 2016 13:00
Try this other page http://downloads.dell.com/published/pages/inspiron-14r-5420.html
NOTE: Dell has not tested Windows 10 for this model. If you insist on continuing to use Windows 10, you do so at your own risk.
Marisa Cantarino
1 Rookie
•
7 Posts
0
January 23rd, 2016 13:00
When I open this link, the following message appears: "The product you selected is temporarily unavailable. Check back later or sign in to your Dell Account to view your products.".
The same message appeared when I've tried to open the drivers' page sooner.
ieee488
4 Operator
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11.1K Posts
0
January 23rd, 2016 14:00
You can try to install Windows 8.1 driver in Windows 10 compatibility mode.
Jim Coates
4 Operator
•
13.6K Posts
0
January 23rd, 2016 14:00
I'm getting the same thing now. They seem to tinker with the site a lot especially on weekends, and it interferes with the pages opening. That's probably all it is.
If you just want the driver then the link to the html page that ieee488 provided will do the trick. All of the drivers that Dell has supplied for your model are on that page.In the column "Supported OS", the initials "WB" mean Win8.1, and WT means Win10.
Note that the newest driver there is the one I was talking about earlier today, and is the same driver that you linked to in your initial post. [Both the one you linked to and the one on the html page appear in my browser in the Portuguese language (I think) but when I went to it through the support page it was the English version. I don't know what that means, if anything.]
My previous post today wasn't so much about the driver itself. I mainly wanted to say and show that the driver might not support Win10 even though it says it does.