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Back again with Inspiron 9300--failed drive...again?!?
Laptop was fine this afternoon, so I shut it down to take it to work for a safety meeting.
When I got there, I plugged it in, and attempted to boot it up--went into initial load screen, then to some black screen, and nothing further. Is it dead?
chunks79
64 Posts
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November 18th, 2010 06:00
Not necessarily, although more information would be grateful. When it goes to the black screen does it then start trying to load again ? Do you get a screen with white writing on at all ? If you do have you tried booting into safe mode ? If its just black when it starts to load does hitting f8 bring up options to get into safe mode ?
If you can get into safe mode but still not running windows normally i would try using system restore to take your windows back to a time it was working. What you describe does suggest its an operating system. Although we cannot be sure until we start answer some of these questions.
mickscot
56 Posts
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November 19th, 2010 01:00
Never got anything beyond the black screen. If you hit control-alt-delete, it starts to boot up again, but goes to the black screen anyway. If you choose to start in safe mode, it still goes to the black screen--no writing. It offers me the option of safe mode, and I've gone thru the diagnostics, but haven't come away with anything.
Can an OS crash? That would be a first for me.
Anyway, I've decided to try and re-install the operating system--I fear a virus I'd gotten corrupted the OS, though I don't even know if such a thing is possible. Lost everything, but--after the hdd dying a year ago--haven't kept much on there that wasn't backed up or no big deal to lose.
Will let you know if re-installing the OS does me any good. Thanks for replying!
chunks79
64 Posts
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November 19th, 2010 06:00
Operating systems can die. It can be hardware related but also the software can become corrupt maybe due to viruses/malware/adware or even third party software or drivers. You can check the hard disk using the dell utility from what i remember. if your not sure there is some information here on running hardware checks using free software - http://www.mypchealth.co.uk/GuideTests.php