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June 28th, 2017 12:00

Backlit Keyboard

I have a Dell Inspiron 15 Series 5000 laptop. All of a sudden the backlit keboard's light will not shut off automatically. I have it set to shut off after 5 seconds. What needs to be done to correct this problem. Thank you, Jim Hillcoat 

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1.2K Posts

June 29th, 2017 01:00

Hi James,

Please update the BIOS and chipset drivers to the latest available drivers from the Dell website.

Was there any recent software update done on the system?

Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

June 29th, 2017 04:00

Thank you, Jim

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