bigguy437
1 Copper

Battery does not charge when plugged in

I have a Inspiron 17R SE-7720.  The battery is no longer charging, even when it is plugged in with the AC adapter that came with the laptop.  The blue light on the plug is on when the adapter is plugged in.  Unfortunately the battery is now completely dead, so I am no longer able to turn the laptop on.  Before the battery died, I checked the BIOS and noted that it was not registering the AC adapter.  Not sure where to go next with this issue.  Any help is greatly appreciated, thanks.

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10 Replies

RE: Battery does not charge when plugged in

Hi,

Thank you for writing to us!

We would suspect a hardware failure .Kindly check if you are able to run diagnostics on the system .

Kindly also private message the service tag of the system along with the email address.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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bigguy437
1 Copper

RE: Battery does not charge when plugged in

Hi Robin,

Before the battery was totally dead (when I try to power up, power light comes on for 1 second and shuts down again), I checked the battery health and it stated it was fine.  I'm unable to run any diagnostics now with the battery fully dead.

thanks,

Mark

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bigguy437
1 Copper

RE: Battery does not charge when plugged in

Also, apologies, I just started with Dell Community.  How would I private message you?

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LSUFAN51
5 Rhenium

RE: Battery does not charge when plugged in

emoticon.BigSmile.title

Please click on the name above; DELL-Robin D and then click on private message or add as friend.

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bigguy437
1 Copper

RE: Battery does not charge when plugged in

Thanks, friendship pending!

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bigguy437
1 Copper

RE: Battery does not charge when plugged in

Has anyone come across this issue?  I've yet to get a response.

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RE: Battery does not charge when plugged in

Hi BIGGUY437,

Does the light on the adapter stays on when it is connected to the system?

Regards,
DELL-Akshatha M
Social Media and Community Professional
#IWork4Dell

DELL-Akshatha M
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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bigguy437
1 Copper

RE: Battery does not charge when plugged in

Hi,

Yes, the blue ring on the AC adapter is on when plugged into an outlet, and also when it is plugged into the laptop.

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Highlighted

RE: Battery does not charge when plugged in

Hi,

Thank you for the reply .

Kindly private message the service tag to the system.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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