geocool
1 Nickel

Battery has experienced permanent failure

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I have a Dell inspiron 3521 and it's 8 months old. Today when I opened it this message appeared : "Your battery has experienced permanent failure and needs to be replaced. I can open the notebook when ac is on but the red led of battery is blinking and the battery can not be charged. Also in bios i get the same message about battery. Is this really a permanent failure ? It's just 8 monts old. What can I do ?  I still have warranty but I don't know if there is a Dell service in Greece and also I live on an island. 

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Dell-Kuldeep M
3 Silver

RE: Battery has experienced permanent failure

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Hi geocool,

Update the system BIOS and check if the battery status gets changed. The link for the BIOS is http://dell.to/19HiWXs.

You may refer to the link http://dell.to/176grvH for steps on how to update the BIOS.

If updating the BIOS does not resolves the issue, share the system's Service Tag and Owner's/Company's Name with me via private message (click my username and then click Start Conversation) and I will check what best can be done.

Keep me posted with the information. I will be glad to assist you further.

Thanks & Regards
Kuldeep M
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA; India. For helpful Dell Support Videos, you may click Here.

28 Replies
Highlighted
Dell-Kuldeep M
3 Silver

RE: Battery has experienced permanent failure

Jump to solution

Hi geocool,

Update the system BIOS and check if the battery status gets changed. The link for the BIOS is http://dell.to/19HiWXs.

You may refer to the link http://dell.to/176grvH for steps on how to update the BIOS.

If updating the BIOS does not resolves the issue, share the system's Service Tag and Owner's/Company's Name with me via private message (click my username and then click Start Conversation) and I will check what best can be done.

Keep me posted with the information. I will be glad to assist you further.

Thanks & Regards
Kuldeep M
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA; India. For helpful Dell Support Videos, you may click Here.

ckumar022
1 Copper

RE: Battery has experienced permanent failure

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Hi ,

I have also faced same kind of issue.

My laptop battery was working fine(4 hrs backup) suddenly light began flashing orange on and off and then a sign came on saying "your battery has experienced a permanent failure and needs to be replaced. The system will power down when the AC adapter is unplugged" 

I have updated system BIOS but no solution.

kirkd
4 Ruthenium

RE: Battery has experienced permanent failure

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It's not wise to do a BIOS update with a nonoperating battery. If there is a power failure during the update, the laptop can become a door stop, and the system board will need to be replace. Best to just send the information to Dell-Kuldeep.

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dabhi799
1 Copper

RE: Battery has experienced permanent failure

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i am facing same problem.

i also updated BIOS as you suggested still facing same problem.

my service tag is <ADMIN NOTE: Service tag removed per privacy policy>  and my laptop is out of warranty. pls do the needful.

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jshokrollahi2
1 Copper

RE: Battery has experienced permanent failure

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Hello,

I have also facing the same problem. I used the online dell diagnostic tool. It reports no error.

Best regards

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edsonaguiar
1 Nickel

RE: Battery has experienced permanent failure

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Hi, I did all the procedure above and when trying to install it said:

"You are about to flash your BIOs to an older version Dell does not recomend to flash your bios to an older version Press OK button to flash process and I cancelled, my currente version is A12/10/25/1013 dell inspiron 3521 touch screen running windows 8.1 Pro64-bit

Edson Aguiar

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edsonaguiar
1 Nickel

RE: Battery has experienced permanent failure

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Hi, did you succeed to solve your problem?? If yes, can you please tell me how??

Edson Aguiar

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edsonaguiar
1 Nickel

RE: Battery has experienced permanent failure

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Now succeded to install Bios update but problem persists.

Edson Aguiar

0 Kudos
8 Krypton

RE: Battery has experienced permanent failure

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You need to replace the battery.