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Bitlocker issue with new models Latitude E7270 E5470 E5570 and Precision 7710 , 7510
Hello,
I received last week, all those new models and I have an issue with all of them...
I deploy Windows 7 enterprise 64 bit with SCCM 2012 and bitlocker is setup during the task sequence with a PIN code on boot.
This process is working for all model until then .. Latitude and Precision from previous generations.. but now with new models there is an issue with the PIN. At the end of task sequence, the disk is encrypted and there is no error BUT the PIN code is not recognized and the recovery key is asked.
This recovery key is correctly registered in AD. TPM is on and ownership is ok. TPM version is 1.2...
I already tried to manualy decrypt and encrypt again after TPM reset but no way.
I also tried Windows 10 enterprise, and issue is the same.
Is it a known issue ? Did someone here already experienced the same ?
DELL-Colin Hu
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351 Posts
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February 10th, 2016 03:00
Hi,
This issue is one that is being worked on and there are BIOS updates coming out that will resolve it.
At the moment the latest BIOS for the E7270 will fix the issue (BIOS 1.2.2)
For the Latitude E5470/E5570 and Precision 7510/7710 the BIOS updates to fix this will be released soon. I'm not going to give dates at this point as they may change.
DELL-Colin Hu
Moderator
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351 Posts
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March 4th, 2016 07:00
***UPDATED 14/4**
Precision 5510 BIOS has now been released
*********************************************************************************
As there have been a few posts querying different systems that are affected by the Bitlocker PIN not being recognised and the system asking for the recovery key, I've created a one stop post for all the BIOS updates that resolve this issue on the various systems. I'll update this post with the latest BIOS updates as they are released:
Optiplex 7040 BIOS 1.2.1 http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=CY84J resolves the issue. As long as you have any BIOS version from 1.2.1 to the latest BIOS (1.2.8) the issue will be resolved.
Optiplex 5040 BIOS 1.2.1 http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=8GH4F resolves the issue. As long as you have any BIOS version from 1.2.1 to the latest BIOS (1.2.7) the issue will be resolved.
Optiplex 3040 BIOS 1.2.3 http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=38TNW resolves the issue. As long as you have any BIOS version from 1.2.3 to the latest BIOS (1.3.5) the issue will be resolved.
Precision T3420 BIOS 1.2.4 http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=9183C resolves the issue. As long as you have any BIOS version from 1.2.4 to the latest BIOS (1.3.2) the issue will be resolved.
Precision T3620 BIOS 1.2.4 http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=Y28MF resolves the issue. As long as you have any BIOS version from 1.2.4 to the latest BIOS (1.3.2) the issue will be resolved.
Latitude 5175 BIOS 1.0.4 http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=PVH9H resolves the issue. This is the latest BIOS version.
Latitude 5179 BIOS 1.0.4 http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=PVH9H resolves the issue. This is the latest BIOS version.
Latitude e7270 BIOS 1.2.2 https://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=V6NJF resolves the issue. As long as you have any BIOS version from 1.2.2 to the latest BIOS (1.3.0) the issue will be resolved.
Latitude e7470 BIOS 1.2.2 https://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=V6NJF resolves the issue. As long as you have any BIOS version from 1.2.2 to the latest BIOS (1.3.0) the issue will be resolved.
XPS 13 9350 BIOS 1.1.9 http://www.dell.com/support/home/uk/en/ukdhs1/Drivers/DriversDetails?driverId=376N9 resolves the issue. As long as you have any BIOS version from 1.1.9 to the latest BIOS (1.2.3) the issue will be resolved.
Inspiron 5459 BIOS 1.1.6
<ADMIN NOTE: Broken link has been removed from this post by Dell>
resolves the issue. This is the latest BIOS version.
Inspiron 5559 BIOS 1.1.6 resolves the issue. This is the latest BIOS version.
Inspiron 5759 BIOS 1.1.6 resolves the issue. This is the latest BIOS version.
Precision 7510 BIOS 1.3.12 http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=PD1TM resolves the issue. This is the latest BIOS.
Precision 7710 BIOS 1.3.12 http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=PD1TM resolves the issue. This is the latest BIOS.
Latitude e5470 BIOS 1.4.7 http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=H8GT5 resolves the issue. This is the latest BIOS version
Latitude e5570 BIOS 1.4.7 http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=H8GT5 resolves the issue. This is the latest BIOS version
Latitude e5270 BIOS 1.4.7 http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=H8GT5 resolves the issue. This is the latest BIOS version
Precision 3510 BIOS 1.4.7 http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=H8GT5 resolves the issue. This is the latest BIOS version
Precision 5510 BIOS 01.02.00 http://www.dell.com/support/home/uk/en/ukbsdt1/Drivers/DriversDetails?driverId=12M36 resolves the issue. This is the latest BIOS version
DaveFE
9 Posts
0
February 9th, 2016 04:00
I tried now to install windows 7 enterprise without being in the domain, reset TPM, enable local policy for PIN code a start-up and enable bitlocker but the PIN is still not recognized...
Any help would be appreciate.
markm_sh
3 Posts
0
February 9th, 2016 07:00
Hi Dave:
I currently can't help you with your issue - but I am testing the 7270 for OSD from SCCM 2012 and having trouble with this particular model, so I'm wondering if you could help me get off the ground.
My environment is SCCM 2012 SP1 (not R2/no CU's) and the ADK for Windows 8.0. The problem is when we boot off our existing boot media (which works with the 7240, 7250, and older models) the network adapter is not recognized at all. I imported the latest driver pack for WinPE from Dell and still no joy. Thinking this has something to do with using the older ADK, I created a standard boot image for WinPE from the ADK for Windows 10. The network adapter still wasn't recognized, but when I injected the Dell drivers manually it worked.
Figuring the network driver I need was definitely in the Dell driver pack I have tried several different combinations to try to get this working to no avail.
Can you tell me how your environment is set up and if you took any steps to get the 7270 to boot into your task sequence properly?
Thanks
Swetrekki
8 Posts
0
February 9th, 2016 08:00
Confirmed issue, with skylake and legacymode. new bios will apparently fix it
just one caveat, the new bios has not yet been released...
schmaer
2 Posts
0
February 9th, 2016 13:00
Do you have any idea when the new BIOS will be released? This is a complete non-starter for me. I'm going to have to start looking at a different laptop vendor if this isn't resolved ASAP.
schmaer
2 Posts
1
February 9th, 2016 15:00
I had a similar issue with USB installation media. Sklake doesn't support USB 2.0, which is unfortunate, because the ADK creates Windows installation media with USB 2.0 WinPE drivers. The workaround is to update the boot.wim and install.wim with USB 3.0 drivers appropriate for your target platform. Could this be a related problem?
DaveFE
9 Posts
0
February 10th, 2016 00:00
to markm_sh :
I use SCCM 2012 R2 SP1 and Win10 64 bit boot PE. I had the same driver issue on first try with those PC but it was just working fine after I injected the WinPE 10 A01 driver pack into the boot image.
Not sure if it will help you.
Swetrekki
8 Posts
0
February 10th, 2016 00:00
All i heard is the middle of next month. if you use UEFI mode instead, it should apparently work...
suggest you Contact dell prosupport if you have it and explain your predicament and see if they can help you out.
Kind regards
Claes
Swetrekki
8 Posts
0
February 10th, 2016 00:00
Well, i hope you get a better Tech next time. I have an open case with dell prosupport on the matter, i'll pm you my casenumber and you can call them and ask about it.
DaveFE
9 Posts
0
February 10th, 2016 00:00
To Swetrekki :
Hi,
I called already the pro support and the only answer I got is :
This is encryption issue, we don't touch...
I tried to explain but no way, for him it was not a hardware issue ....
Swetrekki
8 Posts
0
February 10th, 2016 00:00
I got it working with both win10 PE and win8 PE. for the PE i imported the driver E1D64x64.sys for the win8 PE.
we are however using R2...
// Claes
DaveFE
9 Posts
0
February 10th, 2016 01:00
Thanks a lot,
I try now to image with UEFI only enable and I will let you know if bitlocker PIN is recognized.
David
Swetrekki
8 Posts
0
February 10th, 2016 01:00
No problem David,
I haven't tried gooing down the uefi route yet, so it will be interesting to see if it works.
// Claes
Swetrekki
8 Posts
0
February 10th, 2016 03:00
to Colin:
Good to know that the issue is solved on th eE7270, we haven't had any delivery of those yet.
To David:
My previous responces all regard the precision 7510, i realize now that I prevoiusly didn't make that clear.
// Claes