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25504
November 6th, 2012 21:00
Black screen w/ movable cursor after boot with Vista
I have a Dell Inspiron 1420 running Windows Vista. When I turn it on, it displays a black screen after the green progress bar, but before the Vista Logo. The mouse can move, but nothing else. It remains this way as long as it is turned on and never actually gets to the Vista Logo or login screen.
The same thing happens when I try to get into safe mode. After the drivers load, I get the black screen of death with the movable cursor.
I tried booting my computer from the OS CD from Dell and selecting "Repair your computer." Startup Repair doesn't detect a problem, and System Restore always fails.
The thing is I don't want to lose any data, so reformatting the HD or reinstalling Windows by CouponDropDown"> is not an option. There must be a way to fix the bad Windows files that are not allowing my computer to reach the login screen.
DELL-Roshan L
4 Operator
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4.4K Posts
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November 6th, 2012 23:00
Hi SRD417,
Welcome to the Community,
It could be an issue with the HDD.Try running the hardware diagnostics by tapping F12 on start up (Dell logo),select Diagnostics.
Post back error code/message if any.
Thank You
PudgyOne
9 Legend
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30.3K Posts
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November 7th, 2012 15:00
SRD417,
May I ask, was the Blue Screen with an older version of Vista?
Did you try upgrading the operating system to Vista SP2?
If Vista SP2, do you still get the blue screen?
I have seen earlier versions of Vista and Vista SP1 blue screen.
Rick