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XPS L702, blinking battery lights (4 amber, 1 white)
I'm having the same issue with my Dell XPS L702. These lights keep blinking when the power cable is plugged in. I read another forum and it stated buy a new battery, so I did from Dell. Same problem, lights continue to blink. My bios is updated to current A19. When I initially turn on the computer it states "Battery is temporarily disabled. Please turn off the computer and try again when the unit is back to operational temperature." I checked the battery and it's not hot...or even warm, and the computer is not hot. The battery meter states 95%/Plugged in/not charging. The computer still works on AC power only so thinking the power adapter is still good, and still works on battery power only, so not sure what the problem is. I read through the forums and tried what was said. Can anyone help with this one? Thanks much.
DELL-Ravi Ch
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August 8th, 2014 00:00
Hi Tempwfox519,
Good work on troubleshooting. We will have to check the status of the adapter in BIOS; if the adapter is not detected properly the system will continue to receive power but will not charge the battery. Please follow the steps mentioned below to check if the adapter is detected properly.
Tempwfox519
8 Posts
1
August 9th, 2014 03:00
DELL-Ravi Ch
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August 10th, 2014 22:00
Hi Tempwfox519,
I’d advise that you load defaults in the BIOS. Please follow the steps mentioned below to load the BIOS to defaults.
Please reply us with the findings.
Tempwfox519
8 Posts
1
August 11th, 2014 10:00
DELL-Ravi Ch
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August 13th, 2014 02:00
Hi Tempwfox519,
It seems like you will need to check for the issue with a known good battery to isolate if the issue is related to battery or the system board..
Tempwfox519
8 Posts
1
August 13th, 2014 12:00
Tempwfox519
8 Posts
1
August 13th, 2014 12:00
DELL-Ravi Ch
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August 15th, 2014 09:00
Hi Tempwfox519,
Please private message us the system service tag so that I can check and assist you. To send a private message, click on my name and send private message.
Tempwfox519
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1
August 16th, 2014 06:00
DELL-Ravi Ch
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August 19th, 2014 10:00
Hi Tempwfox519,
It seems like an issue related to Windows update but please let me know once the battery is replaced so that we can check and troubleshoot further.
Tempwfox519
8 Posts
1
September 20th, 2014 00:00
DELL-RAVI BC,
The Dell replacement battery arrived and this time the battery was good. It fixed the problem. Thanks for all your help with this. There's no stress like that when your computer is on the fritz. Thanks again.