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BigAl62
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Blu Ray player missing after clean install

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I have a Dell Inspiron N5050 with Windows 7 Home Premium 64 bit. The Blu Ray player that came on it is from Nero. I needed to do a clean install on a new hard drive (I still have the old hard drive with everything on it) due to problems (Microsoft recommended doing it). Now I can't play Blu Ray disks on my computer. I've tried transferring the program from the old hard drive to the new one, but I can't get it to work right. I keep getting error messages and I can't resolve the last one: "This program requires the file advrcntr6.dll, which was not found on this system." Can anyone help me? 

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RE: Blu Ray player missing after clean install

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Hi,

Thank you for writing us!

Since this is a 3rd party software we would suggest you to re-install Nero and update the software and check.Kindly private message the service tag and email address.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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