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Blue screen errors for XPS XPS 15
Hello,
I am facing issues with our new Dell laptop these are blue screen errors very frequently atleast once a day.
1. All of a sudden we get Blue Screen Error and the system needs to be restarted forcibly.
2. When the system is left idle for around 2-3 hours again we are not able to login to the system which is again leading to forcible restart.
3. Even while startup, the system takes around 30-40 minutes to get completely loaded with all settings.
4. So many memory dump errors. Below are the memory dump error details
5. USB hard drive or any USB device is not being detected.
We are not able to trace the reasons for the above issues. Kindly respond to the mail with the suggestions to fix these issues.
Blue screen errors:
STOP 0x000000F4 (0x0000000000000003, 0xFFFFFA800D0FA060, 0XFFFFFA800D0FA340, 0XFFFFF800031822D0)
Memory Dump error details:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA800AD0AB30
BCP3: FFFFFA800AD0AE10
BCP4: FFFFF800033DCF40
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\081211-16348-01.dmp
C:\Users\Ganesh\AppData\Local\Temp\WER-76705-0.sysdata.xml
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Any help would help me a lot.
Thanks
Siva
Notthe Tagiwant
5 Posts
0
September 22nd, 2011 19:00
While I can't help with BSOD error codes and memory dump codes I am curious...
How long have you had the laptop? How much Software have you installed since you got it? 30 minutes to boot up is a long time. I've had my L501x for 9 months and it still boots up in about 30 seconds. Although I do have OCD for keeping it clean and rarely install software I don't think I'll use much.
If you haven't had it long and haven't installed lots of stuff that runs at startup then, I reckon you may have some nasty malware infection or some quirky hardware problem.
Interesting thing is that if I google your BSOD code, I find this post...
en.community.dell.com/.../19370191.aspx
Sadly, no answer there either though.
To check the malware thing search for Malwarebytes Antimalware. Generally accepted as one of the best programs for cleaning up nasties.
Notthe Tagiwant
5 Posts
0
September 22nd, 2011 19:00
Should add to this, the only other result I got when searching was...
www.wiki-errors.com/wiki-errors.php
Maybe look at your device manager and see if anything is showing a problem.
Siva.Bommi
2 Posts
0
September 23rd, 2011 09:00
Thanks for your suggestions.
I had brought mine in this April. I did not install much software other than office. The only think i could think of is that I had allowed to install all updates provided by Windows for windows 7 (os in my laptop).
I could notice a considerable change after installing few updates one day so i tried uninstalling those but of no use.
I will try to search for malwarebytes.
Thanks