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Bluescreens started to appear
Looks like I cannot track what is causing it. I have not installed new hardware, but some new softwares like Stonegate vpn. Few times my Alienware m17r4 has also said that my gpu has stopped working. I have attached the minidumbs, so please ask anything if something could help to solve this problem.
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Dump File : 100213-13462-01.dmp
Crash Time : 2.10.2013 7:45:34
Bug Check String : ATTEMPTED_WRITE_TO_READONLY_MEMORY
Bug Check Code : 0x000000be
Parameter 1 : fffff880`01a86d22
Parameter 2 : 00000000`04831121
Parameter 3 : fffff880`0331b960
Parameter 4 : 00000000`0000000a
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+86d22
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75b80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100213-13462-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 290 952
Dump File Time : 2.10.2013 7:49:18
==================================================
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Dump File : 100113-14227-01.dmp
Crash Time : 1.10.2013 19:49:03
Bug Check String : ATTEMPTED_SWITCH_FROM_DPC
Bug Check Code : 0x100000b8
Parameter 1 : fffff800`03453cc0
Parameter 2 : fffffa80`0d4ed660
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : Netwsw00.sys
Caused By Address : Netwsw00.sys+ac0a40
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+78a8a
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100113-14227-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 293 040
Dump File Time : 1.10.2013 20:39:51
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==================================================
Dump File : 093013-19640-01.dmp
Crash Time : 30.9.2013 20:15:58
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`6e72505e
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`03290512
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75b80
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18229 (win7sp1_gdr.130801-1533)
Processor : x64
Crash Address : ntoskrnl.exe+75b80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\093013-19640-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 298 256
Dump File Time : 30.9.2013 20:17:02
==================================================
==================================================
Dump File : 092813-17893-01.dmp
Crash Time : 28.9.2013 4:11:12
Bug Check String : ATTEMPTED_SWITCH_FROM_DPC
Bug Check Code : 0x100000b8
Parameter 1 : fffff800`0340fcc0
Parameter 2 : fffffa80`1e6fdb50
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+becd
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+78a8a
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\092813-17893-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 294 704
Dump File Time : 28.9.2013 9:00:14
==================================================
==================================================
Dump File : 092713-14008-01.dmp
Crash Time : 27.9.2013 13:24:16
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`03a0000e
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`032e6c86
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75b80
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18229 (win7sp1_gdr.130801-1533)
Processor : x64
Crash Address : ntoskrnl.exe+75b80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\092713-14008-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 290 120
Dump File Time : 27.9.2013 13:25:37
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==================================================
Dump File : 092713-13587-01.dmp
Crash Time : 27.9.2013 8:30:14
Bug Check String : ATTEMPTED_SWITCH_FROM_DPC
Bug Check Code : 0x100000b8
Parameter 1 : fffff800`03402cc0
Parameter 2 : fffffa80`1da70b50
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : Netwsw00.sys
Caused By Address : Netwsw00.sys+29746
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+78a8a
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\092713-13587-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 290 304
Dump File Time : 27.9.2013 12:51:26
==================================================
==================================================
Dump File : 092713-13712-01.dmp
Crash Time : 27.9.2013 7:18:46
Bug Check String : ATTEMPTED_SWITCH_FROM_DPC
Bug Check Code : 0x100000b8
Parameter 1 : fffff880`0337f0c0
Parameter 2 : fffffa80`0d4e3660
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+becd
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+78a8a
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\092713-13712-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 290 624
Dump File Time : 27.9.2013 8:15:56
==================================================
==================================================
Dump File : 092513-18969-01.dmp
Crash Time : 25.9.2013 7:39:00
Bug Check String : ATTEMPTED_SWITCH_FROM_DPC
Bug Check Code : 0x100000b8
Parameter 1 : fffff880`033700c0
Parameter 2 : fffffa80`1da3d850
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+becd
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+78a8a
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\092513-18969-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 290 184
Dump File Time : 25.9.2013 12:51:07
==================================================
==================================================
Dump File : 092413-16114-01.dmp
Crash Time : 23.9.2013 22:53:19
Bug Check String : ATTEMPTED_SWITCH_FROM_DPC
Bug Check Code : 0x100000b8
Parameter 1 : fffff880`0350d0c0
Parameter 2 : fffffa80`1ccba350
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+becd
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+78a8a
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\092413-16114-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 290 640
Dump File Time : 24.9.2013 6:26:27
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==================================================
Dump File : 092313-14586-01.dmp
Crash Time : 23.9.2013 21:13:36
Bug Check String : ATTEMPTED_SWITCH_FROM_DPC
Bug Check Code : 0x100000b8
Parameter 1 : fffff880`033700c0
Parameter 2 : fffffa80`1d44b8a0
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+becd
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+78a8a
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\092313-14586-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 294 536
Dump File Time : 23.9.2013 21:14:44
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DELL-Appu S
4 Operator
4 Operator
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3.1K Posts
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October 1st, 2013 23:00
Hi Viceman,
I would suggest you to run the on-board Dell diagnostics. Please refer Run Built-In Diagnostics for Your System
You may also watch this video Diagnose Hardware Issues on Your Dell Computer
If diagnostics does not show any error, you may provide me the minidump files. Please follow the steps listed to provide the minidump files. We will decode this folder to understand the root cause of the issue that you have been facing:
- Navigate to C:\Windows\Minidump and tap
- Copy all the 'Minidump' folders and paste them to your desktop screen
- Please attach these folders in your next reply.
- Let me check the 'Minidump' folder with a debugging tool to see if we get decisive results
Note: The minidump folders will be .exe folders. You will not be able to attach .exe files on this forum. Right click on each .exe folder and select 'Send to' and then select 'Compressed (Zipped) folder'. A zip file will be created which you can attach here.
In case you are unable to attach the dump here, then email me dumps on the email address. I have already sent it to you via private message.
Viceman
24 Posts
0
October 2nd, 2013 02:00
I sent the minidumb files via email, ididnt find attach button here :)
DELL-Appu S
4 Operator
4 Operator
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3.1K Posts
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October 3rd, 2013 05:00
Hi Viceman,
Thank you for the details. I reviewed the minidump files. There were multiple bug check codes due to which the blue screen has appeared. You may have to perform operating system re-installation.
Would request you to run the diagnostics and share the results; will proceed further.
Viceman
24 Posts
0
October 9th, 2013 13:00
I ran the diagnostics, and they didnt show any errors. Many times the bluescreen appears when laptop hasn't been used for a while. Screen is black and I think its going to "sleep state" or something. When the screen have been shut down for a while, it just goes into blue screen. It happened just while ago. Also when i once pressed the fn+f1 key combo (suspend) the blue screen popped up. Can this be a hardware problem?
And If I re-install the OS. How do I do that? I didn't receive any media for Windows. I have a backup from my windows about six months ago. It is in my USB-stick. How do I recover the windows from it? Will it do the trick?
DELL-Appu S
4 Operator
4 Operator
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3.1K Posts
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October 10th, 2013 03:00
Hi Viceman,
I would suggest you to update the video drivers from this link http://dell.to/GONPkz -> choose the operating system -> expand Video. First download and install Intel Graphics driver. Then download and install Nvidia or AMD video drivers.
To check which card is installed on your system, you can go to Device Manager -> press and hold Windows key + R -> type devmgmt.msc to open Device Manager -> expand Display Adapters. Check the name of the card.
If you still get blue screen error after updating video drivers, then you can use the USB that you have created to restore the computer to factory defaults. To use the USB stick, .power off the computer -> restart the computer, press 'F12' key on the Dell logo -> Select ‘USB Device/Removable Device’ from the boot menu. Press Enter. Follow the on-screen instructions to complete the process.
Note: This step leads to complete data loss including pictures, music files, videos, documents and applications. Please disconnect any external peripherals as well.
Viceman
24 Posts
0
October 22nd, 2013 23:00
I reinstalled the drivers and looks like it reduced the amount of bluescreens. And I noticed that the bluescreen doesn't appear when you are playining. It happens when you are doing something light with Windows (browsing net, or just let it be idle). And last night it also gave the bluescreen when I pressed the FN+F1 (suspend). When I press that key kombination, the bluescreen appears most often. What can cause that? Can it be a hardware problem?
DELL-Appu S
4 Operator
4 Operator
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3.1K Posts
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October 24th, 2013 04:00
Hi Viceman,
Thank you for the update. Did you run the diagnostics as I have shared in my first response? If not, please run the diagnostics and share the findings. This is to check the hardware functionality.
Viceman
24 Posts
0
October 24th, 2013 23:00
I did run the diagnostics, but there was no errors and it lasted veeery long. And some point it asked for more memory tests, in that point I called off. No errors were shown. I will do it again as soon as I get back home. How do I share the diagnostic results? I mean does it save the information somewhere?
DELL-Appu S
4 Operator
4 Operator
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3.1K Posts
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October 25th, 2013 04:00
Hi Viceman,
Thank you for the response. Would request you to share the minidump files so that I can analyze it. Also, share the result of the diagnostics. Diagnostics doesn't save information. If there is any fault in any hardware component, then you would receive an error message. If there isn't, then all the tests would pass.
Viceman
24 Posts
0
October 31st, 2013 09:00
that kind of message started to appear when turned on.After I hit the F1 key to continue, the blue screen appeared:
And the icon on low right corner just said that this is connected and recharging, but it was not recharging. After i unplugged the AC and plugged it again. It started charging. I attached two latest minidumb files also.
[View:~/cfs-file.ashx/__key/communityserver-discussions-components-files/3518/Minidump.zip:550:0]
Viceman
24 Posts
0
November 14th, 2013 04:00
I tried to restore the windows from my usb-stick, but it doesn't work. And the windows says that it I must format the usb-stick if I want to use it. If I try to boot from it, it just opens Windows.
I did't got any media with my laptop, so How can I make a new clean install of Windows? Please help quick.
DELL-Manshu S
4 Operator
4 Operator
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2.2K Posts
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November 18th, 2013 11:00
Hi Viceman,
Please request for recovery disk using link given below:
http://dell.to/16vUBQZ
NOTE: Link is for US only.
Thanks & Regards
Manshu S
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here.