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MikasB
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Boot problem

Sorry if I am posting in the wrong place here but it is hard to navigate this website.

So I have Dell 15r SE with pre-installed Windows 8 and i have a problem booting up my pc. after dell logo it goes to a blue screen with a message error 0xc000000f ; \Windows\system32\winload.eif (it sais that something is wrong with this file. before this it jus didint boot at all after dell logo the screen just turned on and off. i tried reset my pc with windows 8 recovery tool but i got error 0x4001001300001002 and then it restarted and the blue screen (that i described earlier) shows up.  I dont have any windows 8 install CD-DVD or USB. How can i fix this problem?

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3 Replies

RE: Boot problem

Hi MikasB,

Please follow the steps suggested in the Video and let me know how it goes: http://dell.to/1gF4uS8

As you do not have the disk that came with the computer, please use the following link to request Backup Discs: http://dell.to/11Cve34

The above link is for the US region. Please let me if there is any difficulty in requesting the disk.

Please post the results.

Thanks & Regards,
Nikhil D
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here

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MikasB
1 Nickel

RE: Boot problem

I folowed the steps that you recomended, but nothing happend. everything is the same. And I am from Europe. Before this brakedown i downloaded the latest radeon drivers for my graphics card, could that have been the problem?

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RE: Boot problem

Hi MikasB,

The problem could be with the hardware or software of the system.

To confirm the hardware functionality, I would request you to run the Pre-Boot System Assessment (PSA / ePSA) Diagnostics to check the functionality of the hardware components installed in the system. Run the test and check if gives any error code. Note down the error code and update me with the same, would let you know the next course of action. 

You may also refer to this video on how to run the PSA Diagnostics: http://dell.to/1dMViiD

If there are no errors reported, please check if the system is booting to Safe mode with networking.

To boot the system to Safe mode in Windows 8 refer this link: http://dell.to/17rNb7m

Please check and post the results.

Thanks & Regards,
Nikhil D
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here

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