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Brand New Inspiron 15 3567 Issues
I bought a new Inspiron series 3000 15 3567 2 weeks ago (on 18/11/2017).
Official Dell web page link: http://www.dell.com/mx/p/inspiron-15-3567-laptop/pd?oc=la_i3567_i781tgsw10s_1805_133_spc&model_id=inspiron-15-3567-laptop
My issue here is, on 19/11/2017 I downloaded League of Legends, a not very demanding game.
First game, laptop goes on sleeping mode after 20 minutes. End game, laptop goes to sleep mode again, and that was like 10 minutes after first shut down.
Issue has been present every time I try to play.
I know it is not an overheating issue, because the laptop is never on my lap, nor on a cloth, or a flat surface, I have it ALWAYS on a cooling unit (heavy duty, 3 fans). Also. it is BRAND NEW.
Today (29/11/2017) Dell Tech Support told me:
1.- Inspiron 3567 Core i7, 8GB RAM, AMD Radeon R5 M430 2GB, is a "basic" laptop, and it won't let me play more than 20 minutes (all this via dell chat).
2.- Inspiron 3567 Core i7.... is not able to run ANY games, as it is not "designed" for playing, and I should buy the Gaming series for ANY game. Also, that my GPU was fried/damaged because I tried to play. They "confirmed" that laptop is just for videos, word, powepoint, and that's it. (Via call to Tech Support).
I need help from the REAL PROS here. I think it might be an issue with the BIOS thinking 20°C is OVERHEAT.
Ohm and another thing, I switched from a REAL basic laptop: Acer Aspire E1 (Core i5 5th Gen, Intel HD Graphics 128MB, 4GB Ram) that I bought 3 YEARS AGO, and it never overheated even after 6-7 hours of playing.
robert p
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November 30th, 2017 04:00
Hi Raven2814,
Thanks for posting.
Apologies that your system is not playing the game as you expected.
First thing with gaming programs is to check the specifications called for in the game before purchasing a computer, that way you will know that the machine is capable of playing the game.
Here are the League of Legends system requirements (minimum)
CPU: Info
CPU SPEED: 2 GHz processor (supporting SSE2 instruction set or higher)
RAM: 1 GB RAM (2 GB of RAM for Windows Vista and newer)
OS: Windows XP (Service Pack 3 ONLY), Windows Vista, Windows 7, Windows 8, or Windows 10
VIDEO CARD: Shader version 2.0 capable video card
FREE DISK SPACE: 8 GB
League of Legends Recommended Requirements
CPU: Info
CPU SPEED: 3 GHz processor
RAM: 2 GB of RAM (4 GB of RAM for Windows Vista and higher)
OS: Windows XP SP3, Windows Vista, Windows 7, Windows 8.1, or Windows 10 with the latest service pack installed
VIDEO CARD: Nvidia GeForce 8800/AMD Radeon HD 5670 or equivalent video card (Dedicated GPU with 512MB or higher Video Memory(VRAM))
FREE DISK SPACE: 12 GB
na.leagueoflegends.com/.../
Raven2814
3 Posts
1
November 30th, 2017 08:00
I just confirmed what the issue is:
AC Power adapter provided with the laptop is a 65W. I tried playing 1 LoL match today (30/11/2017 @ 10:00 AM CST) and it did not go into sleep mode. I'll have to buy a new charger, I guess it has to be a 90W+.
Any recommendation for new charger?
BTW, guys, please convey this info to the tech support agents, so they can provide accurate assistance to the customers.
(Also, game is runnning smoothly on Inspiron series 3000 15 3567, FPS 40-50 medium settings).
Raven2814
3 Posts
1
November 30th, 2017 09:00
Edit: Played without AC Adapter, just with battery.
robert p
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December 4th, 2017 09:00
Thanks for posting your solution. Please purchase an OEM power supply, if a substandard power supply causes damage to the computer, it would not be covered by warranty.