whyohwhy3
2 Bronze

RE: Buzzing/stuttering during audio playback on xps 13 9333

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At this point I see this as nothing more than malicious software engineered to make people replace their laptops. You have to dig deep to find the cause and it's as if Dell are in denial about it. A fix should have been pushed out by now.

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RBBen
3 Argentum

RE: Buzzing/stuttering during audio playback on xps 13 9333

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When is Dell going to push this fix out?  You pushed the buggy software out, why can't  you push the fix out?

You should see how bad Dell is...

https://www.youtube.com/watch?v=9HGxYMJdm1c

It affects the E7x40, E6x40, E5x40, E5x50, M4800 and M6800 under Linux. A few users are also facing the same issue with the XPS 13 2015 and E7450.

So basically Dell took a few months to fix the keyboard de bouncing under Windows and when they finally released a BIOS update they made the situation a lot worse for linux users (keys would appear to get stuck). After waiting a few more months, they finally released another BIOS update to "fix" the anomaly under Linux (they fixed the "stuck" key problem but many users are still reporting a de bouncing issue, see the latest pages of this thread if you are interested http://en.community.dell.com/support-forums/laptop/f/3518/t/19593360 )

There's also a touchpad & trackpoint issue that is still not fixed after more than a year and It looks like a BIOS/EC/firmware issue: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1258837

Dell also broke USB3 support in the latest BIOS update for the E6540 (and possibly the E6440) http://en.community.dell.com/support-forums/laptop/f/3518/t/19610392

They also released a botched BIOS update fairly recently that necessitated the removal of the CMOS battery in order to boot... https://www.reddit.com/r/sysadmin/comments/2m6u4s/dell_latitude_e7440_a11_bios_update_bricks_machine...

I don't have anything against their business notebooks from a hardware perspective but their BIOS testing process is broken if not in -existing.

So, if you want to buy a Dell machine, just make sure that you know what you're getting into... Once the initial BIOS is declared gold it can take several months to see an issue resolved.

So I'm not surprised unfortunately by this...

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toolrox
2 Bronze

RE: Buzzing/stuttering during audio playback on xps 13 9333

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I've been trying to remedy this for weeks as some people said uninstalling this did not fix the audio/video problem.

What I did not realize was that delldatavault.exe runs as a service in the background. I discovered this while viewing my resource monitor and watching that particular service cause severe spikes in the CPU and disk activity which were the exact moments the interference in the audio/video would occur.

Completely disabling the service altogether, has finally relieved my migraine...

toolrox
2 Bronze

RE: Buzzing/stuttering during audio playback on xps 13 9333

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 I've been trying to remedy this for weeks as some people said uninstalling this did not fix the audio/video problem.

What I did not realize was that delldatavault.exe runs as a service in the background. I discovered this while viewing my resource monitor and watching that particular service cause severe spikes in the CPU and disk activity which were the exact moments the interference in the audio/video would occur.

Completely disabling the service altogether, has finally relieved my migraine...

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sheri5812
2 Bronze

RE: Buzzing/stuttering during audio playback on xps 13 9333

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Thanks to ALL... I think the buzzing is finally gone... pretty much the answer is to uninstall or deactivate anything that has to do with Dell monitoring your computer... the final fix of disabling Dell Data Safe seems to have done the trick.  I listened to a 5-1/2 minute song on YouTube without one buzzing interruption. 

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ckoski
2 Bronze

RE: Buzzing/stuttering during audio playback on xps 13 9333

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I have an Inspiron 7720 and it was having the same issue. Uninstalled that *** software and voila, problem solved! Yay!

Luker410
2 Bronze

RE: Buzzing/stuttering during audio playback on xps 13 9333

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Randy, Thanks I have also been listening to that annoying interruption buzz for a few weeks.  I found this thread and you made it easy to fix.  Luke

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Jake-T27
2 Bronze

RE: Buzzing/stuttering during audio playback on xps 13 9333

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Hi Randy, 

I had this same problem about three weeks ago and went about solving it in the way that you described (deleting Dell Support programs), but now the problem is back. It happened after I downloaded the most recent windows update this last night/this morning, and I don't have any Dell Support programs. 

Any advice as to how I could fix it?

Thanks. 

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RandyGibbons
2 Bronze

RE: Buzzing/stuttering during audio playback on xps 13 9333

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Hi Jake. Sorry to hear you are re-experiencing the problem. Your note filled me with trepidation, because when I shut my computer down last night, it started quite a large batch of automatic updates, an event I've come to dread. Fortunately in my case, so far this morning I'm not re-experiencing the audio problems as you are.

I'm afraid I don't have a specific suggestion. It seems the original problem was caused by a DPC latency problem, and there is software out there to diagnose DPC latency problems on your computer (just search on "DPC latency") and pinpoint the culprit program/process, but using it takes some specialized knowledge.

I have a maintenance contract with Dell, and if I were re-experiencing the problem, since Dell has acknowledged and allegedly fixed the original problem, I would be going to them for help - not hope.

Sorry I can't help, but good luck finding a diagnosis and fix.

Randy

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sheri5812
2 Bronze

RE: Buzzing/stuttering during audio playback on xps 13 9333

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Hi Jake... sorry the problem is back for you... I downloaded a bunch of windows updates yesterday as well and thankfully the problem is not back.  You may want to go into MSCONFIG  - Startup - and ensure that everthing that says Dell is disabled at start-up.  This is how I originally fixed my problem which included disabling Dell DataSafe.  

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