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June 22nd, 2017 11:00

CD-DVD Drive not showing in 'Hardware Devices'

I have resurrected an oldish Latitude D620  which worked OK 6 months ago.

The CD-DVD drive no longer shows up in the hardware list and I can't find any drivers installed. I've downloaded the Dell search software but that didn't find the drive.

Any help welcome.

Dave Roberts

4 Operator

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3.4K Posts

June 22nd, 2017 13:00

Thank you for your message.


Try to check in bios to see if the optical drive is detected.


The easiest way to determine if this is a hardware issue is to boot from a disc.


Use any bootable disc & check if the computer boots, if it does this will be an issue with the driver / OS. If the system does not boot the hardware will require a replacement.


2 Posts

June 22nd, 2017 14:00

Thanks for your reply. Problem is - no drive to boot from. I suppose I'll get an external or just replace the internal.

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