Unsolved
This post is more than 5 years old
1 Rookie
•
2 Posts
0
10439
November 19th, 2004 16:00
Case Number:
I placed a service call in yesterday for a laptop and was given a case number to refer to. I called the Status Line and entered the case number and was told that it was not a valid reference number. I just need to know the status of the service call. The case number is: 85147582.
No Events found!
MikeBi58
2 Intern
•
563 Posts
0
November 19th, 2004 18:00
Hello idharris,
Welcome to the Dell Community Forum,
This post should be in the customer care board, but the number that you're posting is a case number which references your call. The number you should be using to check the status will be the dispatch number.It should start with 0513 etc...I was able to look it up and it's showing that it was setup on the 18th also looks like your part has shipped out also.You should get a call from a tech during the early part of next week. Hope that this helps.
Thanks,