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September 13th, 2017 08:00

Charging Issue

I have an Inspiron 5758 and I couldn't find my charger for it. So I bought a universal charger that would fit. It made changes to my computer and now I have the original charger, but it always says plugged in and not charging. If you can help fix this problem that would be GREAT! Thanks. 

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September 13th, 2017 11:00

Is the issue that the original adapter isn't recognized (enter setup -- F2 at powerup) -- if the adapter shows unknown, the battery will not charge.

If that is happening, try a new Dell adapter (third party adapters will run the system but not charge the battery).  If that doesn't solve the issue, replace the DC jack:

www.parts-people.com/index.php

... and if that doesn't get the adapter recognized, the issue is with the charge circuit on the mainboard.

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