Hi ak_singh,
I suggest you to Enable the Touchpad by using the key combination Fn+F3 and check if it is working.
Connect an external mouse and check if the cursor moving. If the cursor is not moving then, please check the functionality of the touchpad in Safe mode with networking:
This will help us to isolate the problem between hardware and software.
Please post the results.
Thanks & Regards,
Nikhil D
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here.
hii,
Thanks for replying nikhil.i have performed the above steps.my Fn+F3 key combination is not working.
also i am already using an external mouse and its working perfectly.what to do next?
and one more thing i am unable to see my touchpad driver below the mice and pointing devices option in device manager only external mouse drivers are available below it.
Hi ak_singh,
To rectify this issue, please follow the below mentioned steps:
Check the functionality of the touchpad and post the results.
Thanks & Regards,
Nikhil D
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here.
heyy nikhil,
i have performed the steps listed above and right now my touchpad and keyboard keys are working perfectly.thanks for your assistance,f i'll face issues again i'l let you know.
thanks
heyy,
i am facing that problem again my touchpad again stopped working,it's doing absolutely nothing,no movement,what do you suggest now??
thanks in advance.
Hi ak_singh,
Please Enable the Touchpad in Touchpad properties, connect an external mouse to computer and follow the below mentioned steps:
To confirm the hardware functionality, I would request you to run the Pre-Boot System Assessment (PSA / ePSA) Diagnostics
You may also refer to this video on how to run the ePSA Diagnostics: http://dell.to/1dMViiD
Please check and post the results.
Thanks & Regards,
Nikhil D
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here.
hii, I can't find the "Enable" option after clicking "Change Touch pad Settings",all it is showing is gestures,sensitivity etc options.also I ran the PSA Diagnostics Test and it showed "all test passed".reply ASAP.
Hi ak_singh,
Did you try to Enable the Touchpad by using the key combination Fn+F3 or only F3 and check if it is working.
Thanks & Regards,
Nikhil D
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here.