Carrac1234
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DELL precision m4800 freezes/hangs randomly for 5secs or so and recovers.

Hi ,

I had just bought a brand new dell precision m4800 laptop with the following specifications:

  • Smartcard Reader Base (Non FIPS) for HD/FHD/UHD Panel
  • 1 Intel Core i7-4810MQ Processor (Quad Core 2.80GHz, 3.80GHz Turbo, 6MB 47W, w/HD Graphics 4600)
  • Energy Star, M4800
  • 1 15.6 inch UltraSharp IGZO UHD (3840x2160) 100% Color Gamut LED-backlit with Premium Panel
  • 32GB (4x8GB) 1600MHz DDR3L
  • 1 256GB Solid State Drive Full Mini Card
  • 1 2nd 1TB 2.5 inch SATA (7200 Rpm) Hard Drive, OptiPlex
  • 1 No Extra Internal Hard Drives(Media Bay)
  • AMD FirePro M5100 w/2GB GDDR5
  • 1 Intel Dual Band Wireless-AC 7260 802.11ac/a/b/g/n 2x2 + Bluetooth 4.0 LE Half Mini Card
  • 1 Intel Wireless 7260 Driver 
  • Internal English Backlit Dual Pointing Keyboard
  • 1 Windows(R) 8.1 Pro (64Bit) English 
  • 9-cell (97Wh) Lithium Ion battery with ExpressCharge 

Well the problem is that I keep running into random freezes/hangs for a short span of time while doing any process on this machine. This is severely interfering with my productivity and workflow.

Looking forward for all the support that I can get.

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37 Replies
Moderator
Moderator

RE: DELL precision m4800 freezes/hangs randomly for 5secs or so and recovers.

Hi Carrac1234,

Thanks for the post! Sounds like you could be experiencing the IRST/Management issues outlined in this article:

 

Precision Mobile Workstation M4800 or M6800 may intermittently lockup

http://www.dell.com/support/article/us/en/19/SLN291984/EN/

 

I’d suggest running through the troubleshooting outlined in the above article first but if the problem persists, check out the more comprehensive troubleshooting options here: http://www.dell.com/support/article/us/en/19/SLN265689/EN

 

Thanks,

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Carrac1234
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RE: DELL precision m4800 freezes/hangs randomly for 5secs or so and recovers.

Hi sorry for the late reply,

I have tried all the given suggestions in order to eliminate the random 5 second freezes but it has not  cured the problem

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Carrac1234
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RE: DELL precision m4800 freezes/hangs randomly for 5secs or so and recovers.

what should I do ?

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Moderator
Moderator

RE: DELL precision m4800 freezes/hangs randomly for 5secs or so and recovers.

Hi Carrac1234,

 

Sorry to hear that troubleshooting had no effect. Have you already updated your systems BIOS and drivers to the latest available on the support site? If not I would suggest running the Dell Command Update utility to automatically install any relevant updates available for your system. You can download this software from the Dell Drivers & Downloads website.

 

Should the problem continue after this, make sure to run the systems pre OS hardware diagnostics, a possible hardware fault could cause issues like what you’re describing and these diagnostics should detect that and the support teams in your region should be able to assist in ordering replacement parts. 

 

You could also test uninstalling the Intel Rapid Storage Driver and allowing windows to manage the storage controller to see if this prevents the lock ups.

 

Keep us posted!

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Carrac1234
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RE: DELL precision m4800 freezes/hangs randomly for 5secs or so and recovers.

Hi

Can you please show me how to uninstall Intel Rapid Storage Driver ?

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Moderator
Moderator

RE: DELL precision m4800 freezes/hangs randomly for 5secs or so and recovers.

Hi Carrac1234,

There is a great Wiki on the Microsoft community site that provides instructions on that. Link below.

Uninstalling the Intel(R) Rapid Storage Technology driver

http://answers.microsoft.com/en-us/windows/wiki/windows_7-hardware/uninstalling-the-intelr-rapid-sto...

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Carrac1234
1 Nickel

RE: DELL precision m4800 freezes/hangs randomly for 5secs or so and recovers.

I tried this method but my laptop did not boot to the so after it.

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Carrac1234
1 Nickel

RE: DELL precision m4800 freezes/hangs randomly for 5secs or so and recovers.

I had to restore my system for my computer to boot back into windows

 

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Carrac1234
1 Nickel

RE: DELL precision m4800 freezes/hangs randomly for 5secs or so and recovers.

 help !!

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