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Dell 7720 Inspiron USB 3.0 drivers dead
I have seen yellow exclamation marks with the USB drivers !
I uninstalled all of them then restart and at that time THERE IS not a single
working USB socket !!! (before : 4 right sockets )
All sockets are "dead" !
I have windows 10 , please help me to reach my USB connections again !
I have the Driverbooster 4 program and all drivers checked !
They are all up to date and there is not a single MISSING driver !
thx for your advise it would be urgent .
I don't want to reset my OS !
zimike
p.s. Maybe a new windows 10 update is responsible for the problem ...??
New drivers came out and there are compatibility problems with them for dell 7720 ...?
I made a troubleshooting with windows 10,but all was well found :
Windows 10 troubleshooting results :
My device manager :
Anonymous
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November 17th, 2016 06:00
Hi,
Thank you for writing to us!
We would suggest you to do a system restore to check if the updates on the system have disabled the USB ports and if works fine after system restore the it could be the update which you can disable.
Kindly private message the service tag and email address.
Thanks
Robin
zimike
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November 17th, 2016 08:00
Thank you ROBIN for Your quick answer !
OK-Ok restore but when the problem will be solved after that you will be
the driver problem presented with it again !
Every why has a wherefore.
The story will be e neverendingstory !
Why could I not eliminate the problem with the DELL'S own recommended drivers ...??
Why is this DELL support not uptodate :
www.dell.com/.../drivers
I ran it for my computer but all drivers were OK found !!
I could understand the problem but my two Dell computer 7720 and 5720 are not very old !
They are 4 years old .
zimike
13 Posts
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November 17th, 2016 09:00
Dear Robin !
I tried the find it myself method as well :
But there is no hope to be good the USB 3.0 driver again .
Anonymous
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November 18th, 2016 06:00
Hi,
Thank you for the reply!
We would suggest you to update the chipset drivers on the system also if you can boot the system into BIOS and check if the USB is diabled and if it is then please enable it and restart the system and check .
Kindly private message the service tag and email address.
Thanks
Robin
zimike
13 Posts
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November 18th, 2016 15:00
Hi Robin !
Thanks for your advise !
The USB settings in BIOS were not disabled !
All the four USB sokets have a right power supply function !
I could check it with an extra HDD without internal power supply .
But there is no other signal at the sockets (Datasignal)
By the way you can update chipset drivers sometimes with more ( 3 ) drivers :
Unfortunally , Robin , nothing has changed with the function of the USB drivers !
What to do after updating the drivers ?
Sorry for the service tag transmission !
Thank you for your help but you see : the problem is still here...
Anonymous
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November 21st, 2016 04:00
Hi,
Kindly private message the service tag and email address.
Thanks
Robin