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Dell Backup and Recovery Problem
Dell Latitude E6520
Windows 7 Professional SP1
I am trying to create a Windows recovery disc using the Dell Backup and Recovery Tool. I was able to create the Dell Recovery Tools set of discs, but when attempting to create the Windows disc, it keeps telling me to 'Place a blank optical media in the drive selected.' I have tried multiple discs with no success. I have also tried versions A01 and A02 with the same failed results. I have rebooted the system various times. No matter what I try, it does not recognize a blank DVD in the drive. There are no firmware updates for the drive (MATSHITA UJ8A2). Any ideas? TIA
matthewscca
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October 13th, 2011 09:00
I am having the EXACT same issue with my new Vostro 3550 although it is happening for the recovery disc; the Backup disks worked fine. 'Place a blank optical media in the drive selected.' but there is already a disk in the DVD player. I've tried several different disks including a CD-RW. Does anyone have an answer? Dell? Anyone?
Balrog68
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February 12th, 2012 12:00
I'm having same issue. did you find a resolution?
Jasper1300
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June 22nd, 2012 10:00
I had the same problem on a Dell T7500 viz -
"Place a blank optical media in the drive selected"
I tried various discs, CD-R, DVD-RW etc, formatted and unformatted.
The key for me was the word "BLANK" in the message.
My solution -
Load a formatted DVD-RW in the drive.
Load Windows Explorer
Right-click on the DVD Drive
Click "Erase this disc"
Load Dell Recovery Manager
The program now recognizes the disc and writes a Recovery Disc.
(Presumably the Dell Recovery Manager requires a completely empty disc)
juliomarmol
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January 24th, 2014 15:00
It requires a dual layer DVD.
Julio