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February 2nd, 2015 16:00

Dell Factory Restore from disk stuck at 52%

Hi. My Dell Inspiron 7737, was reformatted and the hard drive was erased. I am doing a factory restore, but it is stuck at 52% on getting hard drive ready?

What should I do?

7 Technologist

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7.1K Posts

February 2nd, 2015 23:00

Hi ianpc,

The disc seems to be corrupted or damaged. However you can try cleaning the disc using a clean damp cloth to check if it works.

3 Posts

February 3rd, 2015 04:00

The disk still did nothing. Yesterday after it go to 52%, it ejected the disc. Do I need to buy a new recovery disk and is it safe to shut off the laptop and restart the process.

7 Technologist

 • 

7.1K Posts

February 5th, 2015 09:00

Hi ianpc,

Please private message us the system service tag and region you are located so that I can check the available options and assist you further. To send a private message, click on my name and send private message.

1 Message

August 26th, 2015 01:00

Hi dell,

Im also having the same problem here. But I'm not sure if it is stuck or it takes a long time to prepare the h hardware. How long does it actually take to prepare the hard drive? I've been running it for about 15 hours now. I'll be waiting for your reply. Thanks

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