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July 4th, 2017 17:00

Dell Inspiron 11-3168

Just received from Dell the other day. I plan to use it as a tablet. It says Windows 10 is not activated. I try to activate but it says words to the effect of, "your copy of Windows is not authentic. Please go to the Store and purchase Windows. Blah blah blah." A disc was not included in my box so I have no serial or product key. But I bought this directly from Dell, not eBay or a third-party seller. How do I prove to my laptop that I legally bought a laptop/tablet with Windows?

Community Manager

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2.3K Posts

July 6th, 2017 07:00

Hi Dell14z,


Can you Private Message me your Service Tag? I would like to look into this. 


Best regards,

Brad

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