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Dell Inspiron 14 5000 series won't turn on and there's no beeping sound
Hi! my Dell Inspiron 14 5000 series wont turn on. The power light turns on when connected to the power supply. I tried to disconnect the charger, removed the battery and held the power button for 30 seconds. After reconnecting the charger and battery, i tried to turn it on again, but the power light only lasted for 5 seconds and there's no beeping sound. My laptop still wont turn on. What could I possibly do? What could possibly be the problem? My laptop is already out of warranty, how much would it cost if repaired?
DELL-Rishi
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January 14th, 2017 10:00
Hi DIVINE GRACE,
What is the exact system model?
Are you using an original Dell OEM Adapter? When you plug in the adapter to the system, does the adapter stay firm or does it fall off easily? Is the adapter frayed? Is there any damage on the system? Could you test with another power adapter if possible?
Does the adapter led stay on and stable or does it go off when connected to the system?
Please check if there is any damage on the machine. Check if all the ports on the machine are fine or misaligned. Sometimes if the pins in the USB ports are touching each other, they are known to cause many issues on the machine.
The power light you are referring to that lasts for 5 seconds only - is that the power button led on the system?
http://dell.to/1n3X2po - enter the service tag and download the service manual and remove the memory modules / HDD and try powering on the machine with adapter only / battery only and check.
Press and hold the end key and plug in the power adapter to power on the system - if it stays on, then you could try a BIOS recovery as listed here - http://bit.ly/29qXPzR - please be advised that this method has not been tested by Dell, however, few other customers have tried this method for different models and were able to recover the system functionality.
If nothing works, I would suspect a motherboard failure. You could contact our team to get a quote for a paid service call - http://dell.to/1vnT6CQ
Also, please click my DELL-username and write me a private conversation with the service tag and your Name for case records.
Let us know if you have any other queries.