Dell Inspiron 14z three buttons doesn't work.

Hi buggie2010,

You try updating the quickset application in the system and check if the three buttons are working fine.       

http://dell.to/QjjZDA

Please punch in the system service tag or express service code and select the application category and install the quick set application.

Please do reply for further assistance.

Thanks! I've already installed the quickset application, but it's asking me to choose an option between repair, modify, or uninstall. My guess is to choose repair, correct?

I tried this as well, but unfortunately it came out different. Here take a look:

The Customized by Dell Inc. isn't there.

buggie2010,

Press the Windows key and the x keys at the same time. It should bring up the Windows Mobility Center.

Look at Function Key Row and make sure it's set for Multimedia Key

Rick

buggie2010,

Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.

Rick

Here it is.

Host Name:                 ANGELICA

OS Name:                   Microsoft Windows 8

OS Version:                6.2.9200 N/A Build 9200

OS Manufacturer:           Microsoft Corporation

OS Configuration:          Standalone Workstation

OS Build Type:             Multiprocessor Free

Registered Organization:  

Original Install Date:     1/2/2013, 12:34:53 PM

System Boot Time:          1/16/2013, 10:44:26 AM

System Manufacturer:       Dell Inc.

System Model:              Inspiron 5423

System Type:               x64-based PC

Processor(s):              1 Processor(s) Installed.

                          [01]: Intel64 Family 6 Model 58 Stepping 9 GenuineIntel ~800 Mhz

BIOS Version:              Dell Inc. A08, 11/26/2012

Windows Directory:         C:\Windows

System Directory:          C:\Windows\system32

Boot Device:               \Device\HarddiskVolume1

System Locale:             en-us;English (United States)

Input Locale:              en-us;English (United States)

Time Zone:                 (UTC-06:00) Central Time (US & Canada)

Total Physical Memory:     6,011 MB

Available Physical Memory: 4,017 MB

Virtual Memory: Max Size:  12,155 MB

Virtual Memory: Available: 10,070 MB

Virtual Memory: In Use:    2,085 MB

On the Dell QuickSet, should I choose modify or repair?

buggie2010,

Download and install in order.

Dell Device

Intel HM75 Express Chipset Family

Dell QuickSet

What happens? Do you see the settigs in the Windows Mobility Center? Press the Windows and x keys at the same time, Mobility Center. Can you see the function key row settings?

Rick

buggie2010,

Try repair first. If that doesn't show, then try modify.

Rick

Okay, I've installed those in order, but it seems like nothing happened. I went to the mobility center to check to see if the function key row settings are back, but it is still the same as before.

buggie2010,

Try this version of Dell QuickSet. You may have to install it in the Windows 7 Compatibility mode

Rick

buggie2010,

Click on the blue Compatibility mode it explains it.

Rick

Sorry for the silly question, but how do you run it in Windows 7 Compatibility mode? My laptop is running in Windows 8, and I don't know much about computers and such.

buggie2010,

Glad you got it working! :emotion-21: Thanks for posting back.

Take care,

Rick

Hello again. I just want to say the problem is now fixed! I looked at the Compatibility guidelines and went to change the compatibility mode on the Quickset driver, but instead I clicked on Run Compatibility Troubleshooter and it helped solved the problem. I finally have the Dell settings back.

Anyways, I want to thank you for helping me! You've been a great help! :emotion-2: