Highlighted
Desayunar
Copper

Dell Inspiron 15-3543 won't boot

I hard reset (held power button down) my laptop and it wont boot. The laptop was froze when i reset it, so that might be why. Ive tried letting it repair itself for 12+ hours but nothing has changed. I dont think theres a problem with it, it just wont seem to boot.

0 Kudos
3 Replies
Rhodium

RE: Dell Inspiron 15-3543 won't boot

Run an extended diagnostic on the system - in particular, on the hard drive.  F12 at powerup.

0 Kudos
Desayunar
Copper

RE: Dell Inspiron 15-3543 won't boot

Didn't work, got this error.

Hard Drive 0 - Short self test unnsuccesful

Error code: 20000-0142

0 Kudos
Rhodium

RE: Dell Inspiron 15-3543 won't boot

There's your answer - your hard drive has failed.  If the system is under warranty, call Dell with the exact error and validation code.  If not, you'll need to purchase a new hard drive for the system.

0 Kudos