Dell Inspiron 3520 - sound not working on right speaker only

Hi,

Thank you for writing to us!

We would like you to perform one more test before we conclude a hardware failure , please run the PSA ( LCD test ) and confirm if the same this happens.

Also private message the service tag and email address .

Thanks

Robin

I ran the ePSA audio test after hitting F12 and choosing diagnostics and I only heard sound from the left speaker.  Would this mean the audio on the system board is bad?

Would this mean the audio on the system board is bad?

Hello. While you are waiting for a reply from the Dell responder: the results you got from the ePSA test almost always means that the speaker has failed or becomes disconnected. I would hesitate to say that it absolutely does not mean that there is a problem with the audio chip, because with the complexity of computers anything is possible, but unlikely.

Hi,

In this case we would need to replace the speaker on the system .

Kindly private message the service tag and email address.

Thanks

Robin

Do you mean the system board or the speakers themselves?  I already replaced the speakers and had the exact same problem.

Hi,

We would need the service tag to check that .

kindly private message the service tag and email address.

Thanks

Robin

Okay, I sent you the original service tag and my email address in a private message.  However after I replaced the system board, I think it changed the service tag number.  Would this matter somehow?

The original speakers in this laptop had these markings:

DV15

23.40979.021

GYT VER:1.0

2012/08/22

The ones I replaced them with which have the exact same issue are:

DV15

23.40979.002

Y&G Ver.A01

12.03.17

They look exactly the same though.  Would these different part numbers matter?

I have now tried 3 sets of speakers and they all have the same issue.  There is no sound from the right speaker.  I ran the ePSA test on the audio and only the left speaker was working.  Does this mean the audio chip on the system board itself is bad?