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Dell Inspiron 5521 Help
I have a Dell Inspiron 15R 5521 Full HD ,Intel® CoreTM i7-3517U 1.90GHz, Ivy Bridge, 8GB, 1TB, AMD Radeon HD 8730M 2GB.
I installed a windows 7-64 bits ,I downloaded all drivers from here and after i saw i don't have all of them i installed a program and he did the rest.
Problem is...When I log on the Desktop Windows Manager crash(APPCRASH) and so does Internet Explorer.
In Device Manager everything seems fine,the drivers looks ok,no update needed,but in reality...
Please Help me!
Dell-Rajesh R
4 Operator
4 Operator
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3.3K Posts
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March 6th, 2013 09:00
Hi Katalin_27,
Follow below steps to isolate the issue:
Try to do a clean boot which can resolve the issue.
Below steps would help you clean boot:
Click Start, type msconfig in the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for a confirmation, type the password, or provide confirmation.
Configure Selective Startup options
Note: The Use Original Boot.ini check box is unavailable.
Safe mode with networking:
Restart the computer and tap F8 on Dell logo and select safe mode with networking. Check if the computer works Safe mode with networking.
I recommend running SFC scanner on the computer.
Follow below steps to run SFC scanner:
Awaiting your response!
Katalin_27
5 Posts
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March 6th, 2013 10:00
I did all what you said at the first step,but after the pc restarted i tried to hit F8 many times but nothing happened,altought i tried to do do that without following those steps but i could only choose from 1.to start it normally or 2.to do a pc repair(which is useless). What should i do?
Katalin_27
5 Posts
0
March 6th, 2013 11:00
Finaly,I did some changes and I did everything like you said but nothing
It's the same thing :(,any ideas?I am really desperate.
Dell-Rajesh R
4 Operator
4 Operator
•
3.3K Posts
0
March 7th, 2013 15:00
Hi Katalin_27,
Kindly create a new user account and check if the issue persists.
Click on the following link to create a new user account:
http://bit.ly/VNSBTb
Awaiting your response!