Dell Inspiron i15RV-6143BLK - 3227U- Inspiron 15 3521 Touch Screen not working

Can I have a reply please from Dell's staff?

Thank you

No, I bought it from eBay (Factory Refurbished) and your website shows the warranty still valid till next year.

the operating system is windows 8, it is factory installed but when it arrived I had the (Media Check:Fail) error, therefore I used the factory restore option.

Was the system  purchased direct from Dell?

What OS is on the system?  Did you install it or is it a factory-installed OS?

First thing to do is clear up the ownership with the seller - until you do that, you have no warranty with Dell (ONLY the registered owner is covered - not subsequent buyers -- until a transfer of ownership is completed).

You should also ask the seller about the issue - when you buy refurb'd, anything can happen to the system -- even a screen replacement could have been done.  Does the screen have a  glass cover over it, or is it just a conventional LCD?

The Screen is a conventional lcd, I understand the refurbished condition rules but the seller won't be as much help as you here because he lacks  your technical expertise, the laptop is functioning properly, it is just I'm wondering if I need to reinstall a software, driver or enable option?

Thank you for your follow up, my apologies, I misunderstood you, it does have a glass on it like the one in the first link you mentioned above (the parts-people.com link),I can't contact the seller because I already had a problem with him regarding something else and I know he won't be helpful,  I'm sure that it is not a hardware issue, are there any software related issue you might think that causes the problem?

If it's a conventional LCD (no glass over the screen), it's not a touchscreen.  Wherever the system was refurbished, the screen must have been replaced along the way.

If that's not what you intended to purchase, contact the seller for a refund or replacement of the system.

This is what a touchscreen will look like:

http://www.parts-people.com/index.php?action=item&id=16699

A conventional LCD won't have the cover glass:

http://www.bestbuy.com/site/dell-inspiron-15-6-touch-screen-laptop-intel-core-i5-6gb-memory-1tb-hard-drive-silver/6685399.p?id=1219234632375&skuId=6685399&ref=06&loc=01&ci_src=14110944&ci_sku=6685399&extensionType=pla:g&s_kwcid=PTC!pla!!!66713926186!g!!52698021559&kpid=6685399&k_clickid=416b5327-f01e-4468-0b05-0000268205da&kpid=6685399

There's a note here about video drivers possibly causing the issue.

http://answers.microsoft.com/en-us/windows/forum/windows8_1-tms/touch-screen-not-working-on-windows-8-dell/11c8806c-d48b-4d14-a011-9f2ebfa02dbb

Tried this but still no joy, will take it to a local shop because it will cost alot to ship to Dell, sounds like a hardware issue, thanks anyway