Unsolved
This post is more than 5 years old
1 Message
23
88630
Dell Latitude E5550 randomly going to sleep
I just put out a bunch of new Latitude E5550's for our users. This one user kept complaining that it would go to sleep randomly while she was typing. I tried re-imaging it, replacing the docking station, mouse, power supply and anything else plugged into it and it still kept doing the same thing. But I could never get it to happen while I was using it. So I replaced the laptop all together with a known good one and still the same results. Finally after I was about to give up completely I noticed she was wearing a bracelet and some rings on her right arm. I asked to try removing all her jewelry and see if that makes a difference. Sure enough it fixed the problem. Turns out her bracelet had a magnetic clasp that was triggering a sensor to think the lid was being closed and putting the computer to sleep. I hope this can help someone save their sanity because I couldn't find anything on the web about anyone else having this same problem.
QuikSilverTime
1 Message
3
August 30th, 2016 11:00
My first search about this issue led to this post and I'm glad you mentioned it because I was having the same issue. My fitness track kept triggering the sensor in the laptop putting it to sleep. I couldn't figure out why it was going to sleep when I touched it but I tested without my fitness track on and sure enough that was the culprit.
tobi_o
1 Message
1
January 25th, 2017 04:00
I've been battling this issue for about a month now and like you I'd gone through the motions all the way to getting to user to work on a different laptop. It was after this that I tried a google search and ran into your post; many thanks.
Anonymous User
1 Message
2
September 18th, 2017 11:00
I cannot give you a real cookie, but I hereby bestow the "you get a cookie" award to you. Fantastic. My new this year boss and HR-Finance Executive Director with her brand new 5570 was getting this and I was really at a loss to where to go with this problem after taking a hard run at it. THANK YOU!.
ash032
2 Posts
3
October 3rd, 2017 09:00
Thanks for this, was caused by the magnet on my Apple Watch! :-) Life saver. Thought I was going mad!!
ash032
2 Posts
3
October 3rd, 2017 09:00
Yep - Well done. Caused by my apple Watch Magnet!