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September 13th, 2016 07:00

Dell M3800 won't turn on (out of warranty)

We have a Dell M3800 (tag no Service tag removed per privacy policy>) that will not power on. It is out of warranty.

 A few things I have noticed are;

1)      The LED  on the power plug is on, but the charge LEDs do not show as charging

2)      If I disconnect the battery and then plug it back in, the charge LEDs will then show, but it will still not power on.

3)      There is no sign of life from the power switch, not even a flash.

Any ideas if I can get this repaired?

9 Legend

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87.5K Posts

September 13th, 2016 07:00

Will the system power up on AC only?  If not, the odds are overwhelming the mainboard needs to be replaced.

2 Posts

September 13th, 2016 07:00

I've tried powering on with just the mains connected and the battery disconnected, but it made no difference.

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