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Dell Service Tag (not supported) Product key / Software needed.
Hi. I have a Studio XPS 1645 laptop that I purchased a couple of years ago (warranty expired).
I have lost the recovery discs I made when I first used the laptop and require a re-format. I am trying to find out where I can re-download the software and product keys that came with the laptop.
I have the Windows key and a software disc I can use, mainly I am trying to get hold of my Cyberlink DVD DX key so I can re-install it after I have re-formatted.
I have tried the download section with my service tag and simply get (service tag not supported) how do I retrieve my product keys?
~Thanks.
ejn63
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January 7th, 2014 03:00
Contact the original owner so you can have the service tag transferred into your name - then you can set up an account with the My Dell Downloads site and obtain the software/key you need.
Glen.MJeeSe
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January 7th, 2014 03:00
It was Manufacture refurbished by Dell, and sold by a 3rd party.
erotimania
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January 7th, 2014 03:00
if it's not? i have a inspiron 15 / 3520 that was made in china and sold in russia/ The warranty just expired and i had recieved a new hardware that was under warranty, but no disc's or keys? how do i get a key?
ejn63
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January 7th, 2014 03:00
You'll need to contact Dell to find out why your service tag isn't working -- was the system purchased new from Dell, or from a third party -- or used?
ejn63
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January 7th, 2014 03:00
The Windows key is on a label inside the battery compartment.
To order recovery discs,
http://en.community.dell.com/support-forums/software-os/w/microsoft_os/476.2-0-requesting-a-microsoft-windows-reinstallation-cddvd-from-dell.aspx
Glen.MJeeSe
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January 7th, 2014 03:00
Thanks for the reply but I have the windows key. It is the key for cyberlink's blu-ray playing software that I need. Otherwise I will have to purchase another copy for £50.