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August 9th, 2013 16:00

Dell Studio 1555 cannot start up

hi, my dell studio 1555 just died today. windows got corrupted and i try to reinstall the windows.

when windows is installing, the laptop suddenly turn of because of overheating i believe since i can feel the heat from left side on the processor side. windows dvd stuck in the dvd tray which cannot be removed.

i tried to turn on, but i just got blank screen, fan is not working anymore, no beep sound, no hdd spinning sound. but still can hear dvd running.

i tried to hold d + power on, got the lcd turn on with red green blue white colour

i tried to remove ram no sound or beep

i tried to remove cmos battery and reinstall still same cant turn on

tried to remove ac power, battery and hold power button about 20 second, plugin ac wait for 30 second still nothing

nothing happen when turn on, screen blank, no beep sound, no fan, no hdd spinning sound, just dvd spinning

my warranty is expired already

help me, i need my laptop back  :emotion-9:

 

5 Practitioner

 • 

274.2K Posts

August 9th, 2013 18:00

Hi,

Welcome to the community

Sounds like a motherboard problem, if out of warranty you can reach our support team at 1-800-2884410 (USA) You can check with them the cost of parts and labor. You may also check with your local listings for technicians.

Let me know if further help is needed.

2 Posts

August 10th, 2013 11:00

too bad if motherboard problem, im from Malaysia btw

5 Practitioner

 • 

274.2K Posts

August 16th, 2013 22:00

You can reach Malaysia Support team at 1800-88-1306

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