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L

752

August 31st, 2016 08:00

Dell Studio 17 laptop won't boot

i don't know the exact model 17 i have but i can't get it to boot past the dell logo

had it on sleep mode (i have ti set to sleep every time i close the lid) last night went to sign in & it wouldn't finish loading past the logging in screen

i got the blue screen & it restarted on me & now i can't get past the dell screen. the progress/loading bar goes about 3/4 of the way through then stops & nothing happens

not one single button works

can't get to boot options, can't get to setup, can't get into safe mode, nothing works

nothing is plugged in, battery & cord seem fine

i can't hear anything turning on inside the laptop not even the fan

tried taking out the battery & pressing the power button thing still nothing

no warranty

5 Practitioner

 • 

274.2K Posts

September 1st, 2016 08:00

Hi,

Thank you for writing to us!

We would suggest you to remove the excess power from the system by removing the battery and then try booting the system .

If that doesnt work then since the system is not in warranty and this will be a hardware issue .

Kindly private message the service tag and email address.

Thanks

Robin

September 1st, 2016 15:00

i can't send you a pm

5 Practitioner

 • 

274.2K Posts

September 2nd, 2016 10:00

Hi,

Kindly add me to your friends list and then you will be able to private message me .

Thanks

Robin

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