Unsolved
This post is more than 5 years old
2 Posts
0
752
Dell Studio 17 laptop won't boot
i don't know the exact model 17 i have but i can't get it to boot past the dell logo
had it on sleep mode (i have ti set to sleep every time i close the lid) last night went to sign in & it wouldn't finish loading past the logging in screen
i got the blue screen & it restarted on me & now i can't get past the dell screen. the progress/loading bar goes about 3/4 of the way through then stops & nothing happens
not one single button works
can't get to boot options, can't get to setup, can't get into safe mode, nothing works
nothing is plugged in, battery & cord seem fine
i can't hear anything turning on inside the laptop not even the fan
tried taking out the battery & pressing the power button thing still nothing
no warranty
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
0
September 1st, 2016 08:00
Hi,
Thank you for writing to us!
We would suggest you to remove the excess power from the system by removing the battery and then try booting the system .
If that doesnt work then since the system is not in warranty and this will be a hardware issue .
Kindly private message the service tag and email address.
Thanks
Robin
leekirk2017
2 Posts
0
September 1st, 2016 15:00
i can't send you a pm
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
0
September 2nd, 2016 10:00
Hi,
Kindly add me to your friends list and then you will be able to private message me .
Thanks
Robin