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15 Posts
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5144
Dell Support website down
The Irish and UK Dell support website is down. When logging in with my product code I get:
Error: 500 Server Error
Application Init Error. We are unable to display the requested page.
This has been like this for the last week.
DELL-Lijo J
532 Posts
0
November 10th, 2016 02:00
Hi,
We’re listening. We did check and the website is loading now. There might have been a temporary outage due to maintenance. We request you try accessing the website now. You can also try a different browser.
7even7
15 Posts
0
November 10th, 2016 02:00
Tried three browsers, still all giving the same issue. It occurs when I select my system
DELL-Lijo J
532 Posts
0
November 10th, 2016 03:00
Thank you for the update,
1. please let us know from where are you trying to access the website (location).
2. Are you using a personal laptop or an office laptop?
3. Check the network settings.
4. Try accessing the website after you reset the browser.
7even7
15 Posts
0
November 10th, 2016 03:00
Just found out the issue is specifically linked to the product code of my machine. Using other product codes gives me access. Bit strange, innit?
DELL-Lijo J
532 Posts
0
November 11th, 2016 01:00
Are you referring to the Dell support site? Please provide us with the service tag, your email address and the registered owner’s name via private message, so that we can check if the website loads from our end using your service tag. We’ll update you with the outcome. To send a private message, click on my name and select ‘Send private message’.