I'm sorry to say that Dell Support was no help on this one. The System Profiler probably works correctly on some machines but not on my Dell PC's. I have three. After Google'ing the term "dell system profiler" I received a number of hits in the search. The first hit was a link to the the System Profiler license agreement. Once I clicked yes a scan was performed and the system information was displayed in the web page. This was the thing I was missing on all three PC's, the license agreement. It was never presented so the scan wasn't working. So, it seems there's a problem on the server side after the ActiveX control module and syspro.inf are downloaded and installed. Just a theory.

 

Another note, after the scan is completed and I review all the data about the PC. If I click back to the original configuration tab and then back to the current configuration tab. All the data is lost. In order to get it back I have to go back to the license agreement URL to accept the terms so the scan can execute again.