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Dell Touchpad gestures not working on Dell Inspiron 5558
Hello, I have a brand new Dell Inspiron 5558 with Windows 8.1 64b installed. I can't use touchpad gestures, no scroll, no pinch to zoom, etc. I have installed the latest drivers from here but after install (which says it is succesfull) nothing is showing up in my taskbar or control panel or program files.
Mark1990
4 Posts
2
September 8th, 2015 11:00
I found the fix here. Install Synaptics 19.15.2 Windows 10 64 Bit even tough you have Windows 8.1.
Install like this:
1) Extract the files to another folder
2) Open the folder with extracted files copy the path of the x64 drivers
3) Go to Control Panel>Device Manager>Mice and other pointing devices
4) Right click mice and other pointing devices, select Update Driver>From Hard-Disk
5) Add the x64 drivers path
6) Select Dell Touchpad
7) Install drivers
8) Restart
Video can be found here: www.youtube.com/watch
DELL-Ravi Ch
7 Technologist
7 Technologist
•
7.1K Posts
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September 7th, 2015 21:00
Hi,
Dell Inspiron 15 - 5558 system are shipped with a button-less Precision Touchpad. Operating System handles the overall functionality of the touchpad and there are no separate drivers available for download. Please follow the instruction for the gestures.
Mark1990
4 Posts
1
September 8th, 2015 01:00
Hello, Ravi.
I've tried the gestures but only the first two work. The problem is I can't slide to scroll, pinch to zoom, or any other swipe. When I've firstly installed windows it worked for a few minutes but that was it, it's not working anymore. Do you have any other solution?
marius_ro
9 Posts
0
September 8th, 2015 08:00
Hi,
Well i have the exact same problem as Mark. The thing is that Windows installs a generic driver, which only recognizes the basic gestures (first two). For the rest we need a driver for the touchpad (guess from Synaptics) to handle the gestures. There are drivers for Windows 7, but not for 8 or 10... And it's a shame because it's a 2015 laptop.
Anonymous
5 Practitioner
5 Practitioner
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274.2K Posts
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September 8th, 2015 09:00
marius_ro
9 Posts
0
September 8th, 2015 10:00
Hi, could you share with us what was the solution to the problem ?
padababum
1 Message
0
November 9th, 2015 14:00
Worked for me! Thank you very much!
doit686868
8 Posts
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November 23rd, 2015 07:00
alex431
1 Message
0
December 31st, 2015 07:00
firstly get the generic driver from synaptics
then go to device manager and go to the ps2 mouse and uninstall previous driver
1) Extract the files to another folder
2) Open the folder with extracted files copy the path of the x64 drivers
3) Go to Control PanelDevice ManagerMice and other pointing devices
4) Right click mice and other pointing devices, select Update Driver
browse the computer
then select HAVE DISK VERY IMPORTANT
5) Add the x64 drivers path
6) Select Dell Touchpad or synaptics
7) Install drivers
8) Restart
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but it probably wont work so
so see here forum.notebookreview.com/.../page-2
and here answers.microsoft.com/.../ca01bc04-0db7-4241-bff9-192cfb5af012;auth=1
So what you need to do is:
1. Disable PTP drivers
2. Install generic drivers (force way)
1. Disabling PTP drivers:
Go to device manager and locate "Human interface devices" node (node means the little arrow which expands). Locate "HID-compliant touch pad" item and disable it. (To make sure, you may open device properties and on Details tab, in the dropdown go to Hardware IDs property will have this line HID_DEVICE_UP:000D_U:0005 - this is how TPT reports itself). (with mine i had a 4 instead of a 5
Now, in the same node, disable "I2C HID Device" item.
Done. PTP is dead.
the mouse wont work so use touchscreen
(i cant remember if i did a reboot here or not)
2. Installing generic Synaptics drivers:
Download generic Synaptics driver here: synaptics.com/.../drivers.php
In device manager, go to "Mice and other pointing devices" node and locate your touchpad disguised as "PS/2 mouse". Select "Update driver" from context menu and make it hard way: "Browse my PC" - "Let me pick it myself" - "Have disk" - point to folder where you have unpacked downloaded driver into (x64 subfolder, to be precise). Windows will say that driver is not compatible. That's a lie. Press Yes. Reboot. You're on generic driver now. Scroll and 2/3/4-finger gestures are at your disposal.
During phase #2 Windows may complain about missing digital signature at driver's package (Synaptics' fault). There are 2 ways to circumvent it:
1. Disable driver signature enforcement (just google this whole phrase). This is easy but potentially creates security risk as from now any unsigned driver can be installed to the system.
2. Sign it with a valid certificate if you have one (also requires installed WDK).
I did mine by signing .inf file with my company's certificate, but I'm not sure if I can redistribute it.
From my experience, precision of generic driver is inferior to PTP, but it's free of PTP bugs and offers all extended features Synaptics has to offer. Or maybe it just requires tweaking (it has so many parameters).
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now for chirascroll do this
Requires use of regedit
Navigate to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTPCpl\Controls\03TabScroll\ 4OneFEdgeScrollChiralInfoText\ and inside the other window there will be a key called visibility
also do this for Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTPCpl\Controls\03TabScroll\ 4OneFEdgeScrollChiralCheckBox\ and inside the other window there will be a key called visibility
Find the items and
Change the Visibility key of both from 4 to 0
Open the Synaptics control panel, go to scroll tab, it will have appeared
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finally mess around with
If you want to tweak the settings for the three mouse-speed settings (MouseSpeed, MouseThreshold1, and MouseThreshold2), launch the registry editor and go to HKEY_CURRENT_USER\Control Panel\Mouse\.
Along with a few other settings, you'll see the three mouse-speed values in the right panel. Mouse-Speed is a multiplier that is set from 0 (always run at the basic speed) to 2 (multiply the calculated speed by 4). MouseThreshold1 indicates the number of pixels you must move the mouse between interrupts to automatically double the basic speed (unless MouseSpeed is not set to 0). By default, MouseThreshold1 ranges from 0 (do not introduce speed-doubling) to 10 pixels, but you can set its value to higher than 10 if you like. Setting the value closer to 1 makes Windows introduce speed-doubling sooner, which causes your pointer to pick up speed.
The last of the three pointer values, MouseThreshold2, behaves like MouseThreshold1 except that it causes Windows to again double the mouse's speed.
but i am not sure if it makes a difference
i have tested it and i dont think it makes any difference
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BUT here is what i did and it does work!
i downloaded a program called regshot which is free and it compares the registry before you make a change and after you make a change (there are probably other programs as well but i found this the simplest of the lot)
i then changed the mouse speed in the synaptics driver. i then used the reg compare and it directed me to a folder in the registry hkey current usere/software/synaptics/syntp/touchpadps2tm3014/pointermotionspeed
edit the speed to a higher number such as 300 instead of 190
i could not find this in the default windows program called regedit but i downloaded a program called registrar registry manager which shows a lot more than regedit and you can edit it there
you can use this method to find the appropriate registry key to edit for whatever you wish
i am no computer expert and accept no responsibility for these methods but hope you have enjoyed hacking and credit to the forums which got me this far
regards
doit686868
8 Posts
0
January 4th, 2016 11:00
Nice piece of tweaking / geeking work. Any guidance on getting the 'palmcheck' to work? Or tweak those settings?
Skorponok
1 Message
0
March 22nd, 2016 22:00
Dear Alex431, could you tell me, where I can find the driver, what you mentioned (synaptic 19.15.2)?
Nxccraft
17 Posts
0
June 29th, 2016 06:00
Hi Ravi I See something creep on the new button-less Precision Touchpad i had the dell inspiron 5558 the first model no the one has the backlight keyboard or 1920x1080 screen but isee this creep
in windows 10 windows 8 (or 8.1) and ubuntu and even in the uefi/legacy(bios) Settings
last time ihave update my bios to A10 and still has the problem excpect in windows 7
the touchpad when you move up or down or right or left by the edge the mouse move faster
example: in windows 10 when you move to right by the edge the mouse moves fasterrrrr to the right and stop when the mouse goes to the edge of the screen
but in windows 7 when you move to left by the edge the mouse moves but stop at the location you want to make the mouse move to it i dont know the problem from me or from you or from synapitcs isee asus touchpad and i didnt see the thing
why i am stay on windows 7 (the best stable os for ever)